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10 <br />Continued Operation also requires constant review, supervision and participation in key <br />decision making with on -site management and ownership regarding the following: <br />• Quality of Programs Offered <br />• Quality of Overall Services at the Facility <br />• Staffing — both management and support <br />• Overall Financial Performance <br />• Revenue Analysis <br />• Expense Breakdown — Comparison and General Analysis <br />• Cash Control Procedures <br />• Forward Planning ( Short term plan and Long term Strategic Plan) <br />• Operating Procedures <br />By utilizing a local General Manager and specific staff with supervision from RFP we are able <br />to remain at arms length and objectively review each business. Our corporate office is staffed <br />with seasoned professionals in all areas of facility management as follows: <br />• Pro Shops <br />• Maintenance <br />• Food Concessions <br />• Marketing <br />• Advertising <br />• Hockey Development <br />• Figure Skating Development <br />• Finance <br />• Chief Executive and Chief Operating functionality <br />These professionals constantly review the performance of the facility within their own areas of <br />expertise and provide corrective action and training as required. This provides for constant <br />evaluation at the operating level against the plan and operating budget as well as extensive <br />senior level support and guidance. <br />This is the RFP formula that has provided success for other facilities in the recreation <br />business. It is a formula that spreads the accountability and risk amongst both on -site <br />management and central office and ensures that any staff turnover does not disrupt <br />operations at the facility and ensures continued future growth and success. Turnover at <br />recreation facilities tends to be quite high when compared to most other industries due to the <br />both the seasonal nature of the sector and the extensive use of student and athlete labor. <br />Our program anticipates this factor and allows for seamless continuation of operations. <br />RFP regards its primary role to act on behalf of and in the best interests of ownership, in <br />essence in a manner that the owners would themselves. We have industry core competence <br />and as the experts, view that role very seriously. We are therefore confident that RFP is the <br />best insurance ownership can provide to protect its significant investment in a unique and <br />specialized business. <br />