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Attachment B <br />Added 11/04/2010 <br />Leak Adjustment Policy <br />1. In the event of a leak which causes the customer's sewer bill to be larger than normal, a <br />customer is allowed a 50% leak adjustment on one of their sewer bills per year. If the <br />customer can show that the leaked water did not enter the sewer system, for instance if <br />the leak was caused by a burst pipe under the house, the customer will be eligible to have <br />that month's sewer bill adjusted to the average amount of their past twelve months of <br />usage. This adjustment is allowed only once per year. For example, if a customer had a <br />leak on 6/22/09 and had another leak on 5/10/10, an adjustment would not be allowed. <br />The next adjustment would not be allowed until 6/23/10. <br />2. To qualify for the adjustment, the customer must provide to both the County and its <br />billing and collection agent a copy of the plumber's bill or receipts for parts purchased to <br />repair the leak or a letter from the person who repaired the leak explaining what he/she <br />repaired and the date of the repair. <br />3. The adjustment for the leak is not allowed until the usage has decreased to the normal <br />usage as determined by the County and its billing and collection agent. <br />11 <br />