Orange County NC Website
following day, excluding holidays. For example if County receives notification of five or more <br />missed collections on one street, or in one neighborhood at 4:30 pm on a Friday and notifies <br />Contractor of the reported misses by close of business on that Friday, Contractor will provide <br />collection by 5:00 pm on Saturday (assuming that Saturday is not a recognized holiday). <br />Penalties for missed collections described in this section may be assessed as in the previous <br />subsection. <br />SECTION 13 <br />Refusal to Pick Up <br />a) Improperly Prepared Recyclable Materials <br />In order to be considered properly prepared, Recyclable Materials must be free of contamination <br />from food, trash, or other non-recyclable items, and placed in an approved Recycling Container <br />(or in the case of newspaper, glossy magazines, or telephone books, placed in a paper bag beside <br />the Recycling Container). <br />When and if Recyclable Materials are not collected due to improper preparation, an Oops Tag <br />must be left at the Residence by Contractor. This Oops Tag must accurately describe why the <br />bin contents or Recyclable Materials were not collected. Failure on the part of Contractor to <br />leave a proper Oops Tag when refusing to collect improperly prepared recyclables may result in <br />County assessing a $25.00 penalty for each verifiable occurrence. <br />All types of household aerosol cans will be accepted. In order to be accepted, aerosol cans must <br />contain no discernible liquid. Contractor will make determination on a case-by-case basis as to <br />the emptiness of any particular aerosol can. Contractor may refuse to collect any aerosol can <br />that it determines is not empty. When and if an aerosol can is rejected, Contractor will leave an <br />appropriate Oops Tag as to the reason for rejection. <br />If recyclables are intermixed with non-recyclable materials in the recycling container, <br />Contractor may refuse to collect. If Recyclable Materials are placed in an unapproved recycling <br />container (i.e. a plastic bag, a trashcan, anover-sized tub, or a cardboard box) Contractor may <br />refuse to collect. In any such instance, Contractor is required to leave an appropriate Oops Tag <br />as to the refusal to collect. <br />b) Inaccessible Recyclable Materials <br />In a situation where a street is inaccessible to the Contractor's collection vehicle due to a <br />parked vehicle, utility work, construction work, or any other obstruction rendering a roadway <br />completely or partially blocked, Contractor may attempt to service said street later that same <br />day, either by sending the collection vehicle back, or by sending someone with a smaller <br />vehicle to collect the materials. <br />If Contractor cannot provide service on the scheduled day, Contractor will report non- <br />collection to County on the day that service is scheduled to be provided. County prefers to <br />be notified within 30 minutes of the discovery of an inaccessible area. Knowledge of <br />inaccessibility is important to County and is useful when communicating with the residents <br />of these areas as they call to report missed collections. If Contractor cannot notify County at <br />the time that inaccessibility is discovered, Contractor must notify County (either by <br />11 <br />