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. ~ ~ ' <br />5. To maintain services once staffed over the service period stipulated by the Department. <br />6. To provide consistent staff assignment over the service period stipulated by the Department. <br />7. To provide services in two-hour minimum periods of service time, as specified in the service <br />authorization. <br />8. To provide weekly timesheets, signed by the client or responsible party, the aide, and the <br />agency supervisor, which show the allocated weekly hours and the actual billable hours, time <br />frame of service provided, and type of services provided. <br />9. To provide monthly billing reports for each client. If timesheets are not provided, if tasks are <br />not recorded, if timesheets do not include required signatures, or if plans of care are not <br />noted and explained, the corresponding bills will not be paid. <br />10. To provide upon request a written analysis of services provided since the beginning of the <br />fiscal year, including total hours of service for each clients, dates of services provided to <br />each client, and explanations for any discrepancies between services requested and provided. <br />11. To make every effort to promptly communicate by phone to the Department's Eldercare In <br />Home Care Coordinator any staff changes, interruptions in services, or problems with <br />clients' services. <br />12. To maintain appropriate client and personnel files at the Vendor's licensed office, and to <br />ensure that such records that fully disclose the extent of the service provided to recipients are <br />kept for three years from the first service date for each client and are available for inspection. <br />13. To make every effort to help clients understand the relationship between the Vendor and the <br />Department in providing in-home services to them. <br />14. To inform clients at least the afternoon before services are expected if there is to be any <br />change in the time or duration of their services. <br />15. To under no circumstances ask clients referred to you by the Department about their <br />economic status, or in any way attempt to recruit new clients from the Department's client <br />pool. <br />16. To keep confidential any information about a client, which is shared by the Department or <br />the client. Such information shall be shared only among other Department and Vendor staff <br />who need to know in order to coordinate, manage, or deliver services to the client. <br />17. To provide to each client or responsible party a copy of their plan of care, a copy of their <br />rights, and any other documentation as necessary to ensure they are informed about what <br />duties they should expect the volunteer/staff assigned to them to perform. <br />18. To consult with Department staff prior to making referrals for other services or making <br />changes in any services provided to clients receiving service through this agreement. <br />19. To be available to meet with the Department staff at their request to discuss service <br />provision. <br />2 <br />