S Grant - North Carolina Department of Transportation, Rural Operating Assistance Program (ROAP) Grant Funding

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WF/EMP-8 What performance measurements will be used to determine the effectiveness and efficiency of the WF/E1vIP funded services. What methods will be used to evaluate the delivery of these services? When will the services be evaluated? Sample Measures of E~'ectiveness for Transit Systems are in Appendix D. WF Other Services performance measurements include; fund allocation/#clients to maximize the number of clients served, as compared to previous four years of historical data. Objective is to maximize the number of clients served based on funding provided. Response time to client inquiry will be evaluated annually. Objective is to address client's inquiry within 1 business day with a 90% effectiveness rate. Delivery of services is evaluated by monthly review of services provided to insure repairs, insurance or taxi services were legitimate, essential and acquired at the most reasonable cost. Objective is 95% of all cases. III. PROJECT DESCRIPTIONS -Formula Rural General Public Funds These funds aze intended to provide transportation services for individuals who are not human service agency clients. The county must sub-allocate these funds to the local rural public transportation system RGP-1 Describe the geographic azea in which the rural general public transportation services will be provided. Triangle Transit Authority and Orange Public transportation coordinate a public route between Hillsborough and Chapel Hill. All routes are open to the public on a seat available basis. All residents of rural Orange County (outside Chapel HiWCarrboro) are eligible for public transportation. RGP-2 How were the projected units of service with RGP funds determined? Can RGP funded services be provided throughout the twelve months of FY2007 (CT System requirement) with the allocated funds? see the Sub- allocation Worksheet in Appendix B. Historical data, projected ridership through TTA/OPT coordinated route, advanced planning with developers, and latest census reports provide information regarding the units of service. RGP funds do not fund all public ridership funds for the entire year; Orange County provides funds to continue the service. RGP-3 What service design(s) will be used to deliver RGP funded transportation services? Does the rural public transportation system in your county provide RGP funded services with any service limitations? if yes, describe these limitations (e.g. days, hours, zones, curb to curb, space available basis only, no out-of-county trips, distance from destination or transit station). TTA and OPT track all data regarding the Hillsborough to Chapel Hill route (riders per hour, revenues, cost per hour, etc.). All routes are available for public ridership on a seat available basis with curb-to-curb services. OPT provides public transit Monday through Friday from 6:15 a.m to 7:15 p.m. There are no out of county public routes available through Orange County. RGP-4 Has the service design for RGP funded services changed in the last twelve months? If yes, describe the process for altering or changing service designs. The coordinated route between TTA and OPT began January 3, 2006. The original route provided 5 round trips per day, Monday through Friday (6:30 a.m - 5:00 p.m.) between Hillsborough to Chapel Hill. The new expanded route provides 10 round trips per day between the two cities from 6:15 a.m. - 7:15 p.m. The new route provides more options for employment, medical, educational, and social travel between the two urban areas. RGP-5 Describe the plan for marketing the RGP funded services to the target market. How are persons with disabilities included in the marketing plan? The TTA/OPT route was marketed through local media (television, newspaper) before the route began. An official start date for the route was determined and marketed with local officials, public, and agencies to provide more notice of the route. Continuous marketing efforts continue to enhance ridership. Persons with disabilities may access the vehicle (lift equipped) or may utilize paratransit services though Orange Public Transportation. RGP-6 Will a passenger pay for RGP service? Describe the proposed fare structure? The fare structure for the ublic route is as follows: General ublic $2.00 er tri ; Elderl $1.00 er tri ;