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ce in <br />Developing an overall marketing strategy for the computerized information and referral system <br />which would include the development of marketing materials. <br />Telephone Call-In System <br />Maintaining the telephone call-in system that is currently being staffed by the Triangle United Way. <br />The Triangle United Way, UNC School of Social Work -Human Services Smart Agency, and the <br />Clerk to Board of Commissioners have expressed interest in operating the system and generally <br />believe a greater focus on the key elements will improve the computerized information system. <br />Together the key elements comprise the computerized information and referral system; however <br />each element should be viewed as a separate cost center. The key elements could be provided by <br />more than one agency. Staff suggests forwarding a request for proposals to the three agencies <br />asking each agency to describe in detail how they would implement the elements and assigning a <br />cost to each element. <br />RECOMMENDATION(S): The Manager recommends that the Board: 1) confirm the key <br />elements of the computerized information and referral system; 2) authorize staff to request <br />implementation proposals from the three interested agencies and 3) recommend a method of <br />operating the system at the May 5, 1998 Board meeting. <br />