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i <br />6 rl <br />services now provided to <br />its by existin4 staff <br />` In-House Print Shop that greatly <br />reduces costs on printing jobs and <br />folding <br />' Big-Job Copying: staff does larger copy <br />is jobs on XEROX 1090, saving <br />~' departments staff time <br />Telephone training <br />County ID cards <br />_~ <br />Cc~rtputerized Cost Accounting ~ <br />~i <br />w 7 PC based system that records all <br />telephone calls <br />'~ ° = Used to charge Departments for <br />~'` monthly phone usage <br />Provides statistical data essential in <br />s assessing needs for additional lines <br />by the numbers (continued) <br />,~ The two switchboard operators handle <br />about 850 calls per day <br />This does not indude people who are <br />on hold or'O out' to the operator from <br />-q Inside voice mail <br />~ 2,550 calls reach their party directly <br />through the Automated attendant <br />Voice Mail <br />~£}tsystem has the capacity for all <br />exLertsions to have voice mail <br />~ Voile mail is placed on phones of <br />Department Heads and staff whose duties <br />keel them away from their offices <br />rt.ttynot available to clerical and support staff <br />F ~At dutover we had 150 people with voicemail, <br />2&~today <br />:~ <br />CaNs by the numbers <br />The switch handles 1,500,000 calls per <br />year <br />55.5% of all calls are incoming <br />We average 3,400 incoming calls per <br />day <br />2,800 outgoing calls per day <br />25% of incoming calls reach the <br />' a operator <br />x <br />Phone usage by percentage <br />RAFfK DEPARTMENT X <br />t,, Social Services 20% <br />2' Health 7% <br />3 ~ Clerk of Courts 7% <br />4~a Sheriff B% <br />5,~ Assessor's Office 4% <br />6 i Register of Deeds 4% <br />7 Planning 3% <br />8 ~ Support Enforcement 3% <br />8? Jail 3% <br />t0a <br />v <br />r Cooperative Extension 3% <br />3 <br />