Orange County NC Website
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<br />,~ <br />.. .,:~ <br />`tching and Station Equipment <br />~, ~, <br />The system offers conference calling, <br />speed dial, ring again ~ call parking <br />'-~ Each County employee has a full <br />A feature digital phone that makes <br />} ~- <br />cdP features easily accessible <br />Two switchboards <br />,~, '` WII last well past the 10 year <br />_ expectancy <br />h.. lines by year.... <br />.. "' <br /> x <br />1990 199! Inenaaa <br />e <br />Irma (fax. <br />nIb s's) 19 730 584% <br />s ~-T ~ uED AttNMant 8 <br />- v., 8 0% <br />a <br />Efcts of Automated Attendant <br />' Two operators went from assisting <br />10096 of incoming calls (3000+/day) to <br />~. '. about 2596 of incoming calls (850+/day) <br />It has eliminated the need for at least <br />.- ~ one more operator <br />Allowed 2 existing staff who answer <br />calls to give better service to the public <br />f and provide other services to <br />departments <br />Trtmk lines by year.... <br />y <br /> <br />_~ ~ lsvo t~sz ~9sa <br />oroug <br />~hapel Hill 13 16 18 <br />~ufiam 6 6 6 <br />~ <br />`a urlington 4 4 3 <br />` reef 4 4 6 <br />- ; ward Dial <br />>. <br />';i <br />Amated attendant <br />~" Answers all calla and gives callers four <br />_ options <br />~' Press "O' to reach one of 2 operators <br />Press one digit for Social Services, <br />Clinics, Inspections or Tax Offices <br />>~ Press "1" + 4 digit extension + "/Y' <br />Hold line for operator <br />,s <br />~, <br />~kibility of the Automated Attendant <br />• Offers 3 greetings: regular business <br />} hours, evening and holiday <br />Greetings can be recorded by staff <br />i Evening greeting makes access to the <br />Library, Recreation and Jail easy <br />f Greeting gave citizens information <br />~~ during states of emergency (the <br />tornadoes & Hurricane Fran) <br />S <br />2 <br />