Orange County NC Website
and there is room for expansion without major modifications. The system should hold up <br />durability and expandability wise, well past the original ten year projection. <br />In 1990 we had 412 voice lines and 19 DID lines at cutover. Today that number has risen <br />to 511 and 130 respectively. The large increase in DID lines is due in part to increases in <br />fax machines and modems, alarm monitoring lines and direct numbers to certain <br />departments. <br />3. Voice mail The voice mail system that was purchased is capable of providing voicemail <br />to all extensions. However, in the beginning it was only provided to Department Heads <br />and staff who would be away from their desks working in the field. As a rule support staff <br />does not have voice mail. In 1990 there were 150 extensions with voicemail, today there <br />are 267. <br />4. Computerized cost & statistical analysis system. This PC based system allows the <br />County to charge departments for service on a monthly basis, conduct statistical analysis <br />of the system, and track phone calls. <br />A fifth component that was not a part of the original specification has become an integral <br />part of the overall system. Centel (now Sprint) gave the County the option of purchasing <br />existing in ground telephone cable in Hillsborough. This allowed the County to save line <br />charges to each extension. These costs for each extension were $2.45/mo per quarter <br />mile. This has meant significant savings for the County <br />In conclusion, the system that was acquired has operated as designed and should operate <br />well past its planned lifetime. The Automated attendant allows us the flexibility to make <br />the system more citizen friendly. The configuration of extensions sharing trunk lines saves <br />the County money on recurring costs. <br />RECOMMENDATION(S): The Manager recommends that the Board accept the <br />information as printed and presented. <br />