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(b) Organizing Group will cooperate with IBM and Bell South's local <br />representative(s) in the development and implementation of a marketing <br />plan to publicize the SeniorNet program, which plan shall be designed <br />especially to target the IBM and Bell South Seniors. <br />Organizing Group agrees to provide SeniorNet with quarterly reports on or <br />before January 1, April 1, July 1, and October 1 of each year, which reports shall <br />contain such information as may be reasonably requested by SeniorNet. <br />As part of a yearly report, Organizing Group shall include a written evaluation of <br />the SeniorNet Program. This report should include information describing the <br />relative success in attracting participants; participant satisfaction (with emphasis <br />on IBM and Bell South Seniors satisfaction); corporate client satisfaction; <br />changes /suggestions for future programming. General comments from Organizing <br />Group staff and SeniorNet Members (including IBM and Bell South Seniors) <br />involved in the program would be welcomed. Samples of student work would be <br />appreciated. <br />6. Complaints. Organizing Group will receive and respond to any complaints from <br />any source concerning activities at the Learning Center expeditiously and <br />professionally and will report such complaints promptly to SeniorNet and consult <br />with SeniorNet during efforts to resolve such complaints. <br />7. Audits, Organizing Group shall maintain accurate and complete records to <br />document its expenditures and other dispositions of funds received pursuant to <br />this Agreement. SeniorNet will request a yearly account of the expenses. <br />SeniorNet shall be entitled to see such records during regular business hours after <br />a reasonable notice. <br />8. Insurance. Organizing Group shall ensure that its General Liability and <br />Professional Liability Insurance policies extend coverage to volunteers. <br />9. General Terms nd Conditions, Organizing Group has read and agrees to be <br />bound by Appendix A and by the terms and conditions in this letter. Appendix A <br />is hereby incorporated into and made a binding part of this Agreement. Please <br />note that you must indicate the address to which we should send any notices under <br />this Agreement. <br />10. Compensation, SeniorNet will provide the following funding for years 1 & 2 of <br />the project in the amount of $1000 each year. These funds are to be used for <br />transportation and lodging for the coordinator or designated volunteer to a <br />national SeniorNet event. Residue, if any, may be used for SeniorNet Learning <br />Letter of Agreement 11/20/97/11/20/97 /11/20/97 <br />