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Addendum A <br /> Scope of Services <br /> Print Management Agreement <br /> 1. Management Team <br /> DEALER will assign a Customer Service Representative. All reporting of hardware failures should be directed to Customer <br /> Service at 866-321-4267.Please have the appropriate Equipment ID number to give to the Customer service representative. <br /> 2. Implementation <br /> Upon approval of this Agreement by both parties,DEALER will install tracking software and will complete an inspection of the <br /> Equipment to be serviced under this Agreement. Following inspection,a DEALER identification tag will be attached to the <br /> Equipment and the Equipment will be brought to manufacturer's specification by DEALER.As agreed upon by DEALER and <br /> CUSTOMER,DEALER will provide quality laser printers for use at no charge.Printers provided by DEALER will be network <br /> ready and AS400 compatible.Unless otherwise agreed upon in this contract,DEALER will retain ownership of the all the printing <br /> equipment installed. <br /> 3, Print Management Services <br /> Print Management Services are inclusive of but not limited to the following: <br /> a) Hardware Support Services <br /> Preventative Maintenance-DEALER will provide preventative maintenance on all devices on an annual basis assuring <br /> optimum performance and longevity.Upon agreement,BMP will provide a comprehensive cleaning including high <br /> mortality parts replacement on all covered printers resulting in reduced downtime and IT involvement. <br /> On Site Service-DEALER Technicians,under the guidelines of the Standard Terms and Conditions,will act proactively <br /> as they follow standard procedures for addressing hardware failures involving the resolution of the immediate failure <br /> followed by a completion of a multi-point check list replacing high mortality parts as needed. <br /> Supplies Management-Supplies excluding paper will be included. All supplies will be OEM compatible unless noted in <br /> this agreement.Approximately one(1)months supply will be kept in stock at Customers site.Supplies will be shipped per <br /> Customer request,as notified by monitoring software or physical inventory but limited to a quantity required based on <br /> prints generated under this agreement.All supplies under this agreement will be shipped freight free. <br /> Hardware Installation-DEALER will assist in the installation of any equipment covered under this agreement. <br /> Response Time-DEALER will respond to service calls placed to the Customer Support Center(email or voice)within an <br /> average of four(4)hours for down machines.Next day onsite response is guaranteed. <br /> Tracking&Reporting-DEALER will provide an automated tracking and reporting software that will account for all <br /> devices and related operating costs and then recover those costs from each department.Monthly reports detailing pages <br /> printed per machine/department/location will be provided for billing and management purposes.This tracking software <br /> will be installed on a network PC and every PC that a printer is directly attached.DEALER may only use the outbound <br /> transmission of tracking software to remotely monitor and support the Equipment for more timely and accurate resolution <br /> of problems.No inbound transmissions or direct connection to CUSTOMER network can or will occur. <br /> Service Loaners-if we cannot repair your printer in your office,if logistically feasible we will provide a free loaner until <br /> your printer is repaired. <br /> b) Network Support <br /> Network Solutions Group-DEALER's Network Group will be available to provide support for application specific <br /> printing challenges. Following a needs analysis,the Network Group,if necessary,will provide a"Scope of Work" <br /> estimate for your approval. <br /> c) Contract Management <br /> Quarterly Print Management Review,DEALER will meet with CUSTOMER at least semi-annually,but not more than <br /> once per quarter to review the Agreement,DEALER's performance and Equipment performance. <br /> Asset Management-The DEALER will maintain an accurate inventory of all Equipment and associated print volumes. <br /> DEALER will proactively offer solutions that would improve the conditions of the Agreement including,but not limited <br /> to,reallocation of resources for improved performance,cost reduction initiatives and recommendations for any new <br /> technology. <br /> PMA-Orange County Am 6 <br />