Agenda - 05-19-1998 - 9g - Laserfiche WebLink

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.- 5. Telephone Call-In System Maintaining the telephone call-in system that is currently being staffed by the Triangle United Way. 6. Updating the Orange Book Developing a loose leaf binder to supplement the computerized information and referral system. The Orange Book would be used by community members and agencies that prefer a hard copy of the database. Proposals were received from the Clerk's Office, United Way and the Smart Agency on March 23, 1998. On Apri123, 1998 the Manager's Office convened a meeting among the three agencies. During the meeting, agency representatives discussed their agency's strengths in relation to the key elements. After the meeting, the Manager's Office assigned the key elements based on the unique strengths each agency can contribute to the success of the ORC. The County Clerk's Office decided not to implement any of the key elements. The Smart Agency, United Way, County Library and County staff have reached consensus on the following delegation of tasks for the operation of the ORC. 1) Assessment and 2) System Support The UNC School of Social Work-Human Services Smart Agency is particularly adept in assessing and supporting computerized information and referral systems. As stated in their proposal, the faculty and staff of the Smart Agency has been directly involved with the evaluation and implementation of the IRis computerized information and referral system in 20 counties in the state including Orange and Durham. The Smart Agency would be responsible for developing an assessment instrument, assessing the users to determine if the system is meeting expectations and identifying the changes needed to reach exceptions and overcome barriers. Also, the Smart Agency would install the ORC system, provide software/hardware support and conduct periodic training for all users as requested. 3) Updating and Maintaining the Database, 4) Marketing, and 5) Telephone Call-In System The Triangle United Way is currently updating the ORC database and has maintained the database the past three years. The United Way also updates and maintains the computerized information and referral databases for Wake, Durham and Chatham Counties. The United Way would serve as the central depository for a regional information and referral system that can be unique to each county as well. Additionally, the marketing would be regional and tailored for each county. The United Way would continue to maintain the telephone call-in system for Orange and other counties. 6. Updating the Orange Book The County Clerk's Office and County Library maintained the Orange Book for several years before the information and referral system became computerized. The County Library has agreed to be the focal point for maintaining and disseminating the Orange Book. The County Clerk's Office will continue to play an active role in informing citizens of the Orange Book and referring individuals to the Library.