Agenda - 05-19-1998 - 9g - Laserfiche WebLink

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Staff Resources Required 1. Information Systems assistance in converting exiling database; conversion to 14 itificrosoft Access; developing repot format for publication of Orange gook; periodic updates and maintenance 2. Library-The Library will serve as the focal point for non agency based I&R in the county. ~R hardware and software will be available for public use in aIl county libraries. The Orange Book will be displayed in key Locations in the various reading rooms. 3. Human Service Departments -The Human Services Analyst position will coordinate the I&R automation activities with the full time I&R staff position. The Analyst will work with the I&R position to insure coordination between the human service departments located at the Whiffed Building and the Southern Human Services Center. The Analyst will also insure that I~cR automation is integrated with other automation efforts. 4. CIerk to the Board of Commissioners -full-time position for resource person to handle teleplhone inquiries, coordinate updates for electronic dissemination and work with IS on software conversion, update, maintenance and distribution of the Orange Book This position wr11 also coordinate and serve as a liaison with county human -' services and non proft c'o~nmunity agencies. Specific Functions of the FuII-time I&R Position + interact with agencies to be sure information is current • staff the information line • develop a plan for marketing and outreach to increase visibility • maintain the Orange Book by printing and distributing changes quarterly • provide technical support for the users of the system • provide training in using the system • provide technical support for outreach in the form of newsletters, brochures, ' etc. Other stag' in the County Commissioners Office will put the information on the Orange County Web site for quick Internet access. Additional Costs Personnel Costs including benefits Copy costs for Orange Book, brochures and other outreach materials Incidentals Needs In October 1997, the County Manager's office surveyed the ~~ human services agencies that use Orange Resource Connection. More than 90 percent of respondents said that the I&R system was an important resource in the County. Just over half rated the service as "reliable" and said that it allowed their stall to respond promptly to client's questions and concerns. Responding agencies referred clients using the I&R rystem an average of two times per month. They used the I&R system for non-referral purposes 0.45 times per month. More than 40 percent of users reported problems with the I&R software. More than half of respondents indicated that they would like to see the I&R system expanded.