1998 S Tax - Staffdermann Consulting Services Inc SCS Direct Mail Marketing Professional Services Contract 06-22-1998-9b

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~_ ~~- 9~ BILLING AND/OR NOTICE SERVICES AGREEMENT BETWEEN STADERMANN CONSULTING SERVICES, INC. d/b/a SCS DIRECT MAIL MARKETING AND ORANGE COUNTY THIS AGREEMENT is made effective the 1st day of July, 1998 by and between Stadermann Consulting Services, Inc., d/b/a SCS Direct Mail Marketing, a North Carolina Corporation, with its primary offices at 3637 Sycamore Dairy Road, Fayetteville, North Carolina 28303 (hereinafter "SCS") and Orange County, a unit of local government, for its Tax Department (hereinafter "OCTD"). SCS has represented to OCTD that it can offer it's services to OCTD in the processing, printing, folding, inserting, labeling, metering, sorting, and handling of bills and/or notices on a daily basis; and OCTD is willing to provide SCS an opportunity to perform such billing and/or notice services for OCTD according to the following terms: I. DUTIES OF SCS OCTD will provide SCS with customer collection information including but not limited to collection data for each customer and their current addresses by providing a 1/2", 9 track mag tape, a 3 1/2" or 5 1/4" diskette or compressed data transfer by modem. Upon receipt of such customer collection information, SCS shall be responsible for and agrees to furnish all labor, materials, equipment, quality control procedures and supervision required for the completion in a good and workman-like manner, the services set forth below: 1. Computer Processing. SCS shall process the collection information received from OCTD through a Coding Accuracy Support System (CASS) to certify the list and code each record with carrier-route, zip plus four, DPBC. SCS will standardize records and correct addresses, remove punctuation and enhance lists where reasonable possible. It will also search and replace strings of information from field to field. Further, SCS will search and remove from records mathematical functions, such as greater than, less than, equal to and not equal to. SCS will search for individual records requested by OCTD. A list of all corrections shall be sent to OCTD. SCS shall also maintain the necessary computer equipment to modem data or load the mag tape/diskette provided by OCTD. SCS shall make all necessary software changes for computer processing and printing at no additional cost to OCTD. 2. Printing. SCS shall print bills and/or notices using the forms attached hereto as Exhibit A. SCS shall print all bills and/or notices and envelopes on a high quality laser printer using "OCR" fonts for OCTD remittance processor, postal fonts with bar codes for addresses, and "UPC" fonts for bar codes for work with WDR reader. SCS shall also maintain the ability to print variable messages on the bills and/or notices when such messages are provided by OCTD and to change messages on each bill and/or notice when requested. Bills and/or notices will either be printed on paper that is 8 1/2"x11" or card stock and perfed. Minor changes to the format of bills and/or notices will be made by SCS when requested by OCTD at no additional charge.