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BILLING AND/OR NOTICE SERVICES AGREEMENT <br />BETWEEN 2 <br />STADERMANN CONSULTING SERVICES, INC. <br />. d/b/a SCS DIRECT MAIL MARKETING <br />AND <br />ORANGE COUNTY <br />THIS AGREEMENT is made effective the 15th day of September, 1998 by and between <br />Stadermann Consulting Services, Inc., d/b/a SCS Direct Mail Mazketing, a North Cazolina <br />Corporation, with its primary offices at 3637 Sycamore Dairy Road, Fayetteville, North Cazolina <br />28303 (hereinafter "SCS") and Orange County, a unit of local government, for its Health <br />Department (hereinafter "OCHD"). <br />SCS has represented to OCHD that it can offer it's services to OCHD in the processing, <br />printing, labeling, metering, sorting, and handling of bills and/or notices on a daily basis; and <br />OCHD is willing to provide SCS an opportunity to perform such billing and/or notice <br />services for OCHD according to the following terms: <br />I. DUTIES OF SCS <br />OCHD will provide SCS with customer collection information including but not limited to <br />collection data for each customer and their current addresses by providing a 1/2", 9 track mag <br />tape, a 3 1/2" or 5 1/4" diskette or compressed data transfer by modem. Upon receipt of such <br />customer collection information, SCS shall be responsible for and agrees to furnish all labor, <br />materials, equipment, quality control procedures and supervision required for the completion in a <br />good and workman-like manner, the services set forth below: <br />1. Computer Processing. SCS shall process the collection information received from <br />OCHD through a Coding Accuracy Support System (CABS) to certify the list and code each <br />record with carrier-route, zip plus four, DPBC. SCS will standardize records and correct <br />addresses, remove punctuation and enhance lists where reasonably possible. It will also seazch <br />and replace strings of information from field to field. Further, SCS will seazch and remove from <br />records mathematical functions, such as greater than, less than, equal to and not equal to. SCS <br />will search for individual records requested by OCHD. A list of all corrections shall be sent to <br />OCHD. SCS shall also maintain the necessary computer equipment to modem data or load the <br />mag tape/diskette provided by OCHD. SCS shall make all necessary software changes for <br />computer processing and printing at no additional cost to OCHD. <br />2. Printing. SCS shall print bills and/or notices using the forms attached hereto as <br />Exhibit A. SCS shall print all bills and/or notices on a high quality laser printer using "OCR" <br />fonts for OCHD remittance processor, postal fonts with baz codes for addresses,.and "UPC" fonts <br />for baz codes for work with WDR reader. SCS shall also maintain the ability to print variable <br />messages on the bills and/or notices when such messages are provided by OCHD and to change <br />messages on each bill and/or notice when requested. Bills and/or notices will be printed on card <br />stock and perforate. Minor changes to the format of bills and/or notices will be made by SCS <br />when requested by OCHD at no additional change. <br />3. Handling. SCS shall have the ability to print and handle all bills and/or notices for <br />OCHD. SCS will perforate bills and/or notices; meter the card stock with the appropriate <br />