1998 S Health - GREG C. STADERMANN and SCS DIRECT MAIL MARKETING State of NC Confidential Disclosure Agreement County of Orange - 09-15-1998-8i

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~,~r- 9 BILLING AND/OR NOTICE SERVICES AGREEMENT BETWEEN STADERMAI~TN CONSULTING SERVICES, INC. d/b/a SCS DIRECT MAIL MARI{ETING AND ORANGE COUNT _ OFFICE FOR THE PERMANENT AGENDA FILE-- THIS AGREEMENT is made effective the 15th day of September, 1998 by and between Stadermann Consulting Services, Inc., d/b/a SCS Direct Mail Mazketing, a North Cazolina Corporation, with its primary offices at 3637 Sycamore Dairy Road, Fayetteville, North Carolina 28303 (hereinafter "SCS") and Orange County, a unit of local government, for its Health Department (hereinafter "OCHD"). SCS has represented to OCHD that it can offer it's services to OCHD in the processing, printing, labeling, metering, sorting, and handling of bills and/or notices on a daily basis; and OCHD is willing to provide SCS an opportunity to perform such billing and/or notice services for OCHD according to the following terms: I. DUTIES OF SCS OCHD will provide SCS with customer collection information including but not limited to collection data for each customer and their current addresses by providing a 1/2", 9 track mag tape, a 3 1/2" or 5 1/4" diskette or compressed data transfer by modem. Upon receipt of such customer collection information, SCS shall be responsible for and agrees to furnish all labor, materials, equipment, quality control procedures and supervision required for the completion in a good and workman-like manner, the services set forth below: 1. Computer Processing. SCS shall process the collection information received from OCHD through a Coding Accuracy Support System (CASs) to certify the list and code each record with carrier-route, zip plus four, DPBC. SCS will standazdize records and correct addresses, remove punctuation and enhance lists where reasonably possible. It will also seazch and replace strings of information from field to field. Further, SCS will seazch and remove from records mathematical functions, such as greater than, less than, equal to and not equal to. SCS will search for individual records requested by OCHD. A list of all corrections shall be sent to OCHD. SCS shall also maintain the necessary computer equipment to modem data or load the mag tape/diskette provided by OCHI). SCS shall make all necessary software changes for computer processing and printing at no additional cost to OCHD. 2. Printing. SCS shall print bills and/or notices using the forms attached hereto as Exhibit A. SCS shall print all bills and/or notices on a high quality laser printer using "OCR" fonts for OCHD remittance processor, postal fonts with baz codes for addresses, and "UPC" fonts for bar codes for work with WDR reader. SCS shall also maintain the ability to print variable messages on the bills and/or notices when such messages aze provided by OCHD and to change messages on each bill and/or notice when requested. Bills and/or notices will be printed on cazd stock and perforate. Minor changes to the format of bills and/or notices will be made by SCS when requested by OCHD at no additional charge. 3. Handling. SCS shall have the ability to print and handle all bills and/or notices for OCHI). SCS will perforate bills and/or notices; meter the card stock with the appropriate