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16 <br />C. Failure of Complainant to Cooperate with the <br />Investigation <br />1. Requirements for the Acceptance. The State or local <br />Agency must send the complainant a letter indicating <br />that the Agency and HUD will dismiss the complaint <br />after the following actions have been undertaken by <br />the Agency. <br />(a) If attempts at telephonic (where available) <br />and personal contact have been unsuccessful, <br />the State or local Agency must send a letter <br />by regular and certified mail-return receipt <br />requested. The Agency's letter gives the <br />complainant at least 10 days from receipt of <br />the letter to provide the needed information <br />or contact the Agency investigator. The case <br />should not be closed ada-inistratively because <br />the complainant does not respond within the <br />ten-day period. A repeated history of <br />complete failure to return calls or respond <br />to requests may serve as a basis for such a <br />closure if there is a documented history of <br />these problems and~the complainant has been <br />given written warning that such failures <br />might result in the closure of the case. <br />(b) The certified-return receipt requested and <br />regular letters must be claimed by the <br />complainant or by someone at the <br />complainant's address. If the letters are <br />returned as unclaimed, the State or local <br />Agency must attempt to contact the <br />complainant by telephone and document such <br />attempts. <br />(c) If the complainant's cooperation cannot be <br />obtained using the above procedures, and the <br />letters are not returned by the Post Of- <br />(i.e., marked addressee unknown; moved; left <br />no forwarding address, etc.), the complaint <br />should then be closed for failure to <br />coo erate. A complaint may not be closed for <br />ai ure to cooperate based soo ely on a <br />complainant's failure to claim certified mail <br />or return a notarized complaint form. <br />2. Documentation Required (To be mailed to HUD at <br />the time of reporting the closure to HUD): <br />(a) a copy of the case chronology sheet, or other <br />written documentation which describes or <br />summarizes the steps taken tp.obtain the <br />complainant's cooperation. <br />