1998 S Housing - Cooperative Agreement with US Department HUD

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6 E. The Investigation Process 1. Upon the filing of a complaint, the State or local Agency shall initiate an investigation to obtain infornwtion concPminq the alleged discriminatory housing practice. The factual data must be developed and the respondent's policies and practices must be documented. Respondents rebuttal statements of the allegations do not constitute an investigation and are not to be viewed as such. 2. fn planning the investigation, the investigator and housing supervisor must determine on a case-by-case basis, whether the investigation should be conducted on or off-site. (a) Off-site investigations may be considered where: • Complaints do not involve factual disputes; • Evidence as submitted shows a clear cause case; or • Evidence as submitted shows a clear no-cause case. (b) In most other situations involving investigations of complaints, an on-site visit is the most efficient way to conduct an investiga- tion. 3. Beginning with the filing of a complaint, the Agency shall attempt conciliation. 4. At the end of each investigation the Agency shall prepare a Final Investigation Report. The investigative report shall contain: (a) The names and dates of contacts with witnesses, except that the report will not disclose the names of witnesses who request anonymity; (b) A summary and the dates of correspondence and other contacts with the aggrieved person(s) and the respondent(s); (c) A summary description identifying other pertinent records examined;