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Work Order Process and CMMS <br />Page 2 <br />designee/service requester. In-House Projects will require the BGS to <br />communicate with the department designee /service requester to gain a <br />clear understanding of needs. The BGS will also communicate project <br />management plan to staff and building occupants for feedback. <br />• The BGS shall designate Thursday as the primary "Move and Delivery Day." <br />Requests must be received by 5:00 p.m. the Tuesday of that week. This is <br />important because we are considering contracting for moves and deliveries. <br />• Departments should submit service requests through the department <br />designee for pick-up/storage of surplus property. Purchasing and Public <br />Works Departments will make the final determination regarding disposition of <br />all surplus property. <br />We hope this information will provide you with an understanding of our work order <br />process and how you receive service. Additionally, we are in the process of <br />implementing a Computerized Maintenance Management System (CMMS) which will <br />enhance the effectiveness and efficiency of operating and managing the Public Works <br />Buildings and Grounds division. The CMMS will allow us to track building and <br />equipment information; generate work orders for routine preventive maintenance as <br />well as unplanned maintenance; provide asset and inventory control; provide cost <br />tracking and analysis; and maintain historical information. Thank you for your <br />assistance as we implement the new work order process and the CMMS. We are <br />undertaking these measures in an effort to improve our service delivery. <br />Enclosures <br />