Agenda - 10-20-1998 - 9a - Laserfiche WebLink

Browse Search

. i 6 II. Skills Development Center Operations The Skills Development Center is: • A user - friendly facility which offers comprehensive employment and training services to jobseekers and employers all under one roof (Appendix I, Comprehensive Services and Outcomes). • Designed to enable citizens to make informed choices about careers, and assist employers to make informed decisions about workplace needs. An outcome of the charette was the development of a physical design for the Skills Development Center. The 13,000 square feet structure at 503 West Franklin Street is scheduled to open January 1999, with an open house planned for March 1999. One of the most attractive features of the building is natural light. Skylights will add to the user - friendly atmosphere, as well as an increase in productivity. The Career Resource Area represents the hub of the Center. Seventeen staff offices and three conference rooms will be positioned around the Career Resource Area to aid customers. The Resource Area will have videos, books, four computer workstations, and other resources to help individuals with career exploration, interviewing, resume preparation and job search. The customers served by the Skills Development Center will be Orange County residents. Key partners have structured a system to provide high quality services and information to employers, workers, students, or any person seeking training and employment information. Customers will determine the flow based on their needs and interests (Appendix II, Diagram of Customer Flow). Entry and exit points will be customized in response to customers' needs. Depending on customers' needs, they may enter the Center for case management assistance from the partner agencies, or browse the Career Resource Area, requiring only minimal assistance. The measurement of customer satisfaction will be a continuous activity and data gathered will determine improvements. A customer survey will be used at the Center. Customers, job seekers and employers will be questioned about desired services and asked to assess the provision of those services. The Center Management Team will track and monitor activities and implement improvements as necessary. Key measures of Center success will include job placements, job retention, training, and employer contacts. The Skills Development Center will have a distinct and separate identity from other county departments; it will be viewed as a training and employment facility (Appendix III, Center Governance). The general oversight, establishment of policies and procedures, and development of the annual budget will be provided by the County Manager's Office and Department of Social Services. The Skills Development Center Management Team will coordinate and administer daily operations. The Department of Social Services has been designated as the lead agency for the Center. In addition, the Skills Development Center Advisory Committee, appointed by the Orange County Board of County Commissioners, will advise and support the vision and mission of the Center.