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18 <br />Department/Division Service Plan <br />Major Service, Objectives, Outcomes and Measures <br />OCBO 9 <br />Department/Division Name Social Services /Skills Development Center <br />Fund General ledger Department/Division Code <br />Major Service: <br />• Provide Labor Market and Career Information to job seekers and employers. <br />• Provide job listings and job placement. <br />• Offer assessment and case management to Orange County citizens. <br />• Provide vocational and human resources development training opportunities. <br />Objective: <br />• Offer businesses the opportunity to recruit qualified workers at one location. <br />• Coordinate skill development and job search services. <br />• Co- locate skill development and employment resources. <br />Outcomes: <br />• Monitor 100% customer satisfaction. <br />• Enable 45 citizens to access Human Resources Development Training. <br />• Develop a common intake and eligibility process by April 99. <br />• Enable 50 citizens to obtain employment or increase income_ _ <br />• Meet the needs of citizens, including disabled and dislocated workers, veterans, older <br />workers, and economically disadvantaged persons. <br />• Make job search easier through the availability of computers and access to the World <br />Wide Web 5 days per week. - <br />Measures: <br />1998 -99 <br />Projected <br />Customer Satisfaction Survey <br />100% <br />Training Completions <br />Human Resource Development Workshop <br />45 <br />Vocational Training <br />no <br />Computer Skill Workshops <br />no <br />Employment Obtained or Increased Income <br />50 <br />Facility Usage <br />200 <br />