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Staff reported that parents were appreciative of the efforts the school made. The school <br />counselor routinely attends juvenile court proceedings with students and their families. She <br />said that parents were appreciative of this effort and were surprised to learn that she would <br />make the effort to attend hearings that would be held during the summer months. <br />Parents reported feeling highly connected to the school. They described dramatic contrasts <br />between their experiences with school personnel at the home school and personnel at the <br />alternative school. A parent stated, "My child's had an IEP his whole life and it's never <br />made a difference. At this school, an individualized plan really means something." One <br />parent stated that it took three months to receive a return phone call from someone at the <br />home -base school. Another said that only when her child got in trouble at mid- semester <br />did she learn that her child was regularly skipping classes. All parents valued the constant <br />contact they have with Phoenix Academy staff. One said, "There's a lot of real love for <br />kids in that classroom." Another commented, "The teachers here treat me with respect. Up <br />until now, the school treated me like 'why listen to her, she's only his mother. "' <br />Successes <br />In the short time it has been in existence, the alternative school is already experiencing <br />success. Students reported that their grades and their attitudes toward school have <br />improved A student stated that she "never thought I'd make A's and B's again." One <br />parent stated that her child wanted to go to school again and routinely told her about <br />interesting events that occurred during the school day. Another parent said, "I was ready to <br />have my daughter quit school; here she's beginning to feel successful again." Some staff <br />members from the students' home -base school have also heard success stories; one <br />guidance counselor reported that she knew of one student referred to Phoenix Academy that <br />"just blossomed" in the program. <br />The staff is also seen as highly responsive. The lead teacher received praise from virtually <br />everyone interviewed Students and parents point to her as the person that makes the <br />program work. Students said, "Ms. George would do anything in the world for any of us <br />and she'll call your parents if you're not doing what you should." "She cares about us as <br />individuals; you can tell this job is more than just a paycheck to her." Members of the <br />wider Lincoln Center community stated that Ms. George made the presence of the program <br />in Lincoln Center easier to adjust to. They reported that she was open with staff, modeled <br />patient, yet firm, interactions with the students, and provided a sounding board for Lincoln <br />Center staff with questions or concerns. <br />This openness may have contributed to an unintended, but highly valuable, consequence of <br />the program's Lincoln Center location. When the program was originally designed, one <br />hope was that students would have exposure to environments that would "slingshot" them <br />out of their identities as "problem" students into more productive identities. For this <br />reason, the school was planned as a community-based school surrounded by businesses <br />and community agencies. The school was placed at Lincoln Center because of resource <br />constraints. However, the "slingshot effect" seems to be happening in this setting. Adults <br />in the building, who were originally concerned about the presence of the alternative school, <br />became involved with students. They occasionally taught classes, brought treats for the <br />students, formed individual mentoring relationships with students, and provided job - <br />shadowing experiences. Both students and staff benefited from these encounters. Lincoln <br />Center staff became much more comfortable with the program as they got to know the <br />students and students received the benefit of adult attention and encouragement. One staff <br />member said, "For some kids this is the first time an adult who didn't have to care about <br />8 <br />