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68 <br />General Engineering and Environmental Management Services <br />QC PROCEDURES <br />HDR's Quality Project Management is founded on the belief in "Quality Focus" and <br />"Customer Services ". A key element of this program is a total involvement by all <br />personnel of the firm, ensuring that the key technical specialists are matched to the <br />project. The HDR Team is committed to provide the necessary resources to meet the <br />established milestones of the project. Another key element of the program is the fact <br />that it is a continuous effort, occurring from the project inception to its conclusion. <br />Senior engineers with no direct project involvement are used in the process to provide <br />an independent review, thus employing their knowledge and expertise. <br />The HDR Team will operate under the overall guidance of HDR's corporate Quality <br />Assurance (QA) Program. HDR's QA Program provides a means to meet the <br />requirements for audits and managerial controls, including a clear definition of authority <br />and responsibilities for organizations and personnel, while concurrently documenting <br />that Quality Control (QC) requirements are met. HDR's QA Program requires QC Quality Control is an integral <br />part of HDR's professional <br />activities based on a tiered structure and provides appropriate guidance for conducting services. <br />and completing those activities. HDR's QA Program requires all HDR employees <br />associated with project activities (e.g., marketing, legal, managerial, financial and technical) to comply with the provisions <br />of the QA Program when those activities affect quality. <br />All components of HDR's QA Program are contained in (or included by reference in) the Quality Assurance Program <br />Plan (QAPP). The QAPP is maintained as a controlled document and consists of two volumes. The first volume contains <br />18 sections, which collectively describe the managerial controls, quality verification and overview activities unique to <br />HDR's QA Program. The second volume contains the implementing procedures (e.g., QA Procedures, QC Procedures <br />and Technical Procedures), which present requirements for quality - related activities and guidance on how they are to be <br />conducted and completed. Previously prepared guidance documents, standards, procedures, and /or manuals have been <br />included in the QAPP by reference, specifically those portions that address quality- affecting activities or requirements. <br />HDR's QAPP meets the QA requirements contained in the quality standards documents ANSI /ASQC Q 9001 -1994 (i.e., <br />ISO -9001) and ASME NQA -1 -1989. The QAPP also provides a continuous, interactive process by which revisions and <br />updates to the QA Program are solicited and /or provided by personnel for the program to constantly reflect new and <br />different methods for improving quality. <br />ELEMENTS OF QUALITY PLAN <br />Organization - Establishes and describes the authority, responsibilities and organizational structure for <br />individuals conducting quality- related activities within and for HDR. Descriptions of responsibilities and various <br />figures illustrate that personnel and organizations responsible for conducting quality- assuring functions have <br />sufficient authority and organizational freedom to identify quality problems and to initiate, recommend, or <br />provide solutions to problems and verify implementation. To cant' out the activities associated with the QA <br />Program, they have direct access to whatever levels of management are required to implement the program. <br />QA Program - Establishes and describes the requirements for planning, implementing and maintaining the QA <br />Program. HDR corporate policies, standards manuals, corporate manuals and procedures are used to <br />implement the QA Program. Management reviews of the QA Program are conducted regularly to assess the <br />effectiveness and adequacy of implementation. These reviews are based primarily on the information and data <br />obtained during quality verification activities, such as inspections, audits and surveillance. The requirement to <br />evaluate each project and assign it to one of three quality tiers is addressed. <br />■ Control - Establishes and describes requirements for control of professional services. <br />Page 53 l u_\ <br />