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be transmitted to the Emergency Communication Center within 24 hours <br />of such change. <br />e. Grantee's EMS Services shall be dispatched from the Orange County <br />Emergency Communications Center. <br />Section 10. Data Collection and Performance Report <br />a. Grantee shall maintain the following records: <br />Records of dispatch which shall show time call was received, time <br />dispatched, time arrived on scene, time arrived at destination, time <br />in service, and time returned to base. <br />ii. Trip Records stating all information required in subsection (i) of <br />this Section in addition to information on a form approved by the <br />County. The trip record shall be so designed as to provide the <br />patient with a copy containing all required information. <br />iii. Personnel Checklist and Inspection Report listing contents and <br />description for each vehicle, signed by the individual verifying <br />vehicle operations and equipment. <br />iv. A detailed record of complaints received from the public, other <br />enforcing agencies and services regarding Franchise infractions. <br />v. Any other records required by state law, rules or regulations or <br />deemed by the Department of Emergency Service as relevant to the <br />effective and efficient operations of the Emergency Management <br />System as provided in the "Operations Agreement" and necessary <br />for a fair determination of the capability of the Grantee to continue <br />to provide Emergency Medical Services and Rescue Services in <br />Orange County in accordance with the requirement of law and the <br />provision ofthis Franchise. <br />b. All of the records identified in subsection (a) above shall be maintained <br />for a minimum three (3) year period unless a longer retention period is <br />otherwise required by law or other retention periods. <br />c. Grantee shall establish and maintain a system to record data that used the <br />Model Data set and data dictionary as specified in "North Carolina <br />College of Emergency Physicians: Standards for Medical Oversight and <br />Data Collection." <br />d. Grantees shall maintain confidentiality of patient records as provided by <br />the Health Insurance Portability and Accountability Act of 1996 (HII'AA), <br />Johnston Ambulance Services, Inc. <br />EMS Franchise Agreement <br />-Page 11 of 23 <br />