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25 <br />General Engineering and Environmental Management Services <br />experience we have developed a disciplined and responsive approach. Upon initiation of requested engineering <br />services from Orange County, the HDR Project Director, Mr. Readling, will immediately identify and assemble the correct <br />mix of skilled technical staff for the work. The assembled team will review the request, visit County staff /the site (as <br />appropriate), and develop an action plan and milestones for the work. In doing this up -front work, questions can be <br />raised, recommendations for improving the scope of work can be made, and a preliminary cost estimate can be <br />developed. Based on this information, the Project Director will develop a scope, schedule, and not -to- exceed cost <br />estimate. <br />Once the Task Order is approved, the Project Director will oversee the technical effort, working closely with the assigned <br />Project Task Manager and the Department staff, to ensure that the project assignment is completed to the satisfaction of <br />the County. <br />By working closely with our clients, we ensure project understanding and acceptance during all phases of each project. <br />Regular team meetings with internal technical staff, as well as milestone meetings with clients, allow the HDR team to <br />keep client interests at the forefront of each project as it develops from the conceptual plan into the final documents used <br />for construction. The HDR team prides itself on providing innovative solutions for all of our clients. Sometimes those <br />solutions are developed during client meetings. So listening and understanding the client's needs is paramount on any <br />given project. Some of our clients whose project examples show our commitment to using a flexible, collaborative <br />approach include: <br />• Winston - Salem, NC <br />• Greensboro, NC <br />• Wake County, NC <br />• Mecklenburg County, NC <br />Please refer to our Experience section for more specific details about the numerous projects we have completed for <br />these clients. <br />HDR's overall goal is to serve our clients in the best possible way by listening, scoping, monitoring, designing, and <br />implementing projects on time and within budget. To do this, HDR Project Task Managers are trained to identify client <br />goals and objectives through communication, define the scope of services accurately, control the flow of the project by <br />monitoring the staffing requirements, conduct project meetings, invoice correctly, and provide progress reports to the <br />client on a regular basis. Proper review of the project at milestone intervals, continuous client feedback, and <br />documentation of all project - related activities and decisions are critical to the success of a project. Once the project is <br />completed, the HDR Project Task Manager will make sure the project is closed out properly, including providing backup <br />files to the client and properly archiving the project so that, if issues arrive in the future, the project files can be retrieved <br />quickly. <br />HDR understands that the successful respondent will be required to show proof of professional liability insurance in <br />types and amounts satisfactory to the County, and cite any and all claims that have been filed against the professional <br />liability insurance carrier by the respondent within the past ten years. <br />Page 10 q <br />