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personnel including, Medical and First Responders, Fire, Law Enforcement, <br />Rescue, and EMS. <br />d. Facilitate a program of total quality management of patients addressing <br />compliance to protocol, standards of care, technician proficiency, <br />appropriate patient management, effectiveness of treatments and protocols, <br />evaluation for positive patient outcomes and other components of the <br />Orange County EMS system that occur from access through 911 to delivery <br />through the Emergency Department at the University of North Carolina <br />Hospitals. Provide ongoing recommendations to the Director of system <br />needs and changes necessary to implement and operate the patient total <br />quality management program. <br />e. Serve as the contact person for UNC Hospitals and receive complaints, <br />comments, or questions from the hospital's medical staff about out-of- <br />hospital emergency medical issues and consult with the Director or their <br />designee for resolution. <br />f. Assist the Medical Affairs Officer for the County's Department of <br />Emergency Services in general medical issues for HazMat, Fire, Rescue, <br />Law Enforcement, and others in providing coverage for special events, <br />planning for mass casualty, and other activities outside the routine EMS <br />tasks. <br />g. Serve as the medical director for the Emergency Medical Dispatch program <br />and perform the same functions for Communications as noted in sub- <br />paragraphs b, c and d. <br />h. Review data about the EMS System in Orange County and analyze activity <br />and trends through interpretation of various databases. <br />i. Provide weekly administrative time at the Department of Emergency <br />Services for consultation and review of medical issues with the Director. <br />j. Relate to all patients and staff of the County in a professional manner. <br />k. Provide medical consultation in accord with accepted methods and <br />procedures. <br />1. Other duties as may be requested and necessary in assuring a quality EMS <br />program for Orange County. <br />3. The department head of the University's Department of Emergency Medicine, <br />with the advice and consent of the Director, shall designate the physician who <br />will serve as the Medical Director and the name of any physician or physicians <br />who will provide services under this Contract as back-up to the person named as <br />