2009-032 Aging - A Helping Hand 06-16-2009-4m

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~i----- ,~. ,~ ~-/G-~~~ ~~ Orange County Department on Aging Vendor Agreement This Vendor Agreement is entered into this 1st day of July 2009 betvveen A Helping Hand, hereinafter known as the Vendor, and Orange County on behalf of the Department on Aging, hereinafter known as the Department. The period and duration of the Agreement shall be from July 1, 2009 to June 30, 2010. WITNESSET~I: WHEREAS, the Department desires to engage the Vendor to render certain services, hereinafter described, now therefore the parties hereto mutually agree as follows: 1) DEPARTMENT AGREES AND MAINTAINS THE RIGHT: 1. To r!~termine eligibility of prospective clients for institutional respite services through the Vendor in accordance with pre-determined guidelines. 2. To make all decisions regarding who is served and what services are offered and in what manner to each client is referred to services. 3. To provide to the Vendor for each client referred screening information and a service authorization, describing total amount, duration and frequency of service requested. 4. To conduct for each client taken into service at least an annual reassessment, and quarterly reviews that includes questions about their satisfaction with services and whether they were given an opportunity to cost share. 5. To submit new service authorizations for any client case in v<<hich Orange County has approved a change in services. 6. To be flexible regarding how many clients are referred at one time. 7. .To amend this agreement as needed at any time to ensure Chat Orange County is in compliance with the National Family Caregiver Support Program and to provide notice of such .amendments as quickly as practical to the Vendor. 2) THE VENDOR HEREBY AGREES: 1. To provide staff members who have been interviewed and screened by the vendor. 2. To follow the guidelines as outlined by the Area Agency on Aging for the National Family Caregiver Support Program. 3. To have an adequate number of staff members available. 4. To maintain services once staffed over the service period stipulated by the Department. 5. To provide consistent staff assignment over the service period stipulated by the Department. 6. To provide monthly bills with dates attended for each client. To make every effort to promptly communicate by phone to the Department's Aging Transitions In Home Care Coordinator any interruptions in services or problems with clients' services. 8. To maintain appropriate client and personnel files 'at ±he Vendor's licensed office, and to ensure that ' such records fully disclose the extent of the service provided to recipients are kept for three years from the first service date for each client and are, available for inspection.