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The parties agree that the fees and credits in this Section are not penalties but instead are good-faith <br />estimates of the damages associated with delays to each party. In addition, this Section is subject to the <br />terms of Section 9.3 of the Services Agreement (force majeure). <br />3. PROJECT MANAGERS <br />Within five (5) business days after the Effective Date, each party will provide notice to the other party to <br />the attention of the designated "Project Manager" for such party. Each Project Manager will be the <br />primary point of contact for this Agreement, and will respond promptly when contacted by the other <br />Project Manager regarding this Agreement. Each party shall notify the other in writing of any <br />replacement of its Project Manager. The County's Project Manager shall have responsibility and <br />authority for: <br />^ Ensuring all County responsibilities are completed in a timely manner <br />^ Accepting or rejecting deliverables <br />^ Approving invoices <br />The Project Managers will meet on at least a weekly basis to review status of the Services and any delays <br />or other issues under the Project Plan. <br />4. ACCEPTANCE <br />County shall review each final deliverable ("Deliverable") to determine if it is in compliance in all <br />material respects with agreed acceptance criteria as defined in Attachment A. County shall provide IIS in <br />writing with its acceptance or rejection of each Deliverable within ten (10) business days, unless a <br />different time period is agreed by the parties. The Deliverable will be deemed accepted by County if <br />County uses the Deliverable in a live, production setting or if County does not notify IIS of any problems <br />within the five-day period noted above. <br />County shall provide IIS with detailed information and specific reasons in the event County rejects a <br />Deliverable. In such event, IIS shall promptly verify and will use commercially reasonable efforts to <br />either modify the Deliverable or provide a reasonable workaround to address any verified issues within <br />ten (10) business days. <br />-9- <br />