Orange County NC Website
Browse       Search
9.8. On-site services (unless determined by IIS to be necessary for addressing a Critical <br />Severity Issue). <br />9.9. Change requests and enhancements. <br />9.10. Business and technical consulting. <br />9.11. Technology upgrades, other than those contained under section 6.3 Technology <br />Upgrades. <br />10. Reporting and Approvals. The Support Coordinator for the County shall be Tax <br />Administrator. The Support Coordinator for IIS shall be Sanjay Chouhan. The delivery and <br />implementation of all Hot Fixes must be approved by both Support Coordinators. <br />11. Fee Schedule. <br />The Services will be provided by IIS for an annual fee, based upon the Software modules in <br />production and Client's total number of real property parcels as of the Effective Date and <br />subsequently as of each annual renewal date, as follows. <br />Software Modules Number of Real Pro ert Parcels Annual Fee <br />B&C Tier 1: equal to or greater than 300,000 $150,000 <br /> real ro ert arcels <br /> Tier 2: greater than 120,000 and less $75,000 <br /> than 300,000 real ro ert arcels <br /> Tier 3: equal to or less than 120,000 $40,000 <br /> real ro ert arcels <br />LRC Tier 1: equal to or greater than 300,000 $150,000 <br /> real ro ert arcels <br /> Tier 2: greater than 120,000 and less $75,000 <br /> than 300,000 real ro ert arcels <br /> Tier 3: equal to or less than 120,000 $40,000 <br /> real ro ert arcels <br />IIS will invoice Client for four equal quarterly payments, beginning on the Production Date. <br />Payment terms are net 30 days. <br />If, as of the beginning of any renewal term, the applicable number of real property parcels for <br />either B&C or LRC, or both, has changed enough to move into a new tier, then the annual <br />support fee will be changed on a graduated basis to the new tier amount, in that %2 of the change <br />will apply in the renewal term and the remaining % of the change will apply in the following <br />renewal term. <br />Client agrees to provide IIS with access to Client's systems upon IIS' request to audit and confirm <br />Client's total number of real property parcels. <br />Orange Standard Support Agreement 110409.doc Page 10 <br />