2009-027 Purchasing - Relational Technology Solutions Proposal and SOW for Orange Co-

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"Your IP Communications - Convergence Partner" Relational Technology Solutions • Connections in Intermediate Distribution Fields (e.g., wire closets with vertical riser cable or horizontal tie cable, or campus inter - building "black" cable or fiber optic cable) unless otherwise identified in this document. 2.2.7 INADS Lines Assure that a 7x24 dedicated loop -start Central Office (CO) remote- access line Is Installed and operational no later than the date on which RTS begins work, to the server's Initialization and Administration System (INADS). An additional line is required for each additional system (I.e. Voice Mail, Call Management System, Basic Call Management System PC, Multi - Application Platform for Communication Manager, etc.). If the Customer has Direct Inward Dial (DID) service, these additional lines may be DID stations. 3 Change Control Procedure A mutually agreed upon "Freeze Date" between the Customer and RTS will be established. The "Freeze Date establishes a stopping point for normal customer change activity. After the "Freeze Date," any required customer changes will need to be routed through the C -SPOC, and will need to obtain authorization from the RTS -SPOC before execution. RTS will respond promptly to Customer's change requests. Change requests to the project will be accepted by RTS only if the work can be completed by the In- Service Date. if there are change requests that cannot be processed by the In- Service date, or changes that are outside the odg €nal Scope of Work as defined in this document, then these changes will be processed as stand alone transactions or as part of a future project, and will be billable to the customer. Changes will be valid only where agreed in writing and signed by both parties. Changes may result in additional charges. 4 Standard Service Hours Unless otherwise specified in this Scope of Work, pricing is based on the assumption that Services will be performed between 8:00 AM and 5:00 PM local site time, Monday - Friday, excluding RTS - designated holidays ( "Standard Service Hours'. Work performed outside Standard Service Hours may be subject to overtime charges at the following rates: Straight Time 8:00 AM to 5:00 PM, Monday through Friday. Time and 112 5:00 PM to 8:00 AM, Monday through Friday, and all day Saturday. Double Time All day Sunday, Monday 12:01 AM to 8:00 AM, and Designated Holidays. All interruptions of existing service have been figured as "after hours ". All other tasks will be performed during standard business hours. These provisions also apply for any Time and Material work required that Is outside of this Scope of Work, or Time and Material work that falls under the category of Change Control. -6 -. This document Is proprietary and confidential to Relational Technology Solutions. Unauthorized distribution Is prohibited.