2009-027 Purchasing - Relational Technology Solutions Proposal and SOW for Orange Co-

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configuration services. The data server hosts the SQL Database and data services for statistics and reporting. A third server if implemented would be used to handle multimedia services, but is only required if Client experiences performance problems with the core server. Hardware: A 2.4 GHz Pentium with 2GB of RAM. Software: Either Windows 2403 Server (Enterprise & Standard) 32 -bit, Windows 2008 Server (Enterprise & Standard) 32 -bit with Application Enablement Services (AE Services) client software release 3.1.1, Microsoft Internet Explorer 6.0 SP1 and Microsoft .Net Framework 2.0 or 2.0 SPi. VMWare Server is also supported. 8.1 Client Responslbilities. Client will: • Verify or complete site preparation, including the infrastructure, wide- and local- area network provisioning and environmental control and compliance with any national or local safety and building regulations or similar requirements affecting installation • Procure all hardware and software related to this Statement of Work • Provide a single point of contact (SPOC) to whom all RTS communications will be addressed and who has the authority to act on all aspects of the project • Provide access to RTS at each Client site, as applicable • Arrange for receipt and storage of any equipment at the work location until the arrival of RTS Field Engineer • Provide all passwords, access codes or security devices necessary to perform the prescribed installation • Test Internet access from remote LANs Client is responsible for any delays caused by the lack of completed site preparation. Failure to meet these responsibilities may impact the timeframe estimated by RTS to perform the Services outlined in this Statement of Work and in the Solutions Requirement Document. If Client's failure to meet the responsibilities specified in this Statement of Work cause delays or wait time for RTS or its agents, Client agrees to pay RTS Its current hourly rates, including travel and other expenses, for such delays. Delays by third party vendors may impact the project schedule and may create additional charges that will require a Change Request. 8.2 RTS Responsibilities. RTS will: • Provide a single point of contact (SPOC) to whom all Client communications will be addressed and who has the authority to act on all aspects of the project ,,r t 9.1 Acceptance Testing. Upon completion of the Deliverables, the parties will reasonably cooperate in good faith to perform acceptance testing. If the Solution Design Document specifies more than one phase for development, RTS may present the results of each phase to Client for acceptance testing. The acceptance testing process will not exceed a period of ten (10) business days following completion of the Deliverables unless otherwise agreed upon in writing by the parties. 9.2 Accep=ce. Upon completion of acceptance testing, Client will have a period of five (5) business days (the "Review Period ") to review the Services performed and to confirm that the Services substantially conform to the specifications expressly set forth herein. Client will, acting in good faith, give written notice of acceptance or rejection of the Dellverables upon the expiration of the Review Period. Services will be deemed accepted if (i) Client delivers to RTS written notice of acceptance as evidenced by the execution of the Project Acceptance Form attached hereto as Attachment B; (11) Client delivers to RTS notice that Client has elected to waive its rights hereunder with respect to any nonconformities; (ill) Client fails to provide a notice of any non - conformance by the last day of the Review Period; or (iv) Client uses the Deliverables in a production setting after expiration of the Review Period. Statement of Work No. ORD- 23171- EA2E50 6/23/09- /v -1.0 Relational Technology Solutions 'RTS"— Proprietary 6