2009-027 Purchasing - Relational Technology Solutions Proposal and SOW for Orange Co-

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5.4.1 End Users ........................................................................................................ ............................... -10- 5.4.2 Administrator ..................................................................................................................................11- 5.5 DEP[AYmENT ...........................................................................................................................................11- 5.5.1 Cutover ...........................................................................................................................................-11- 5.5 2 First Day of Business ...................................................................................... ............................... -12- 5.6 Sourr m AssuRANcE ............................................................................................. ............................... -12 - 6 RTS AND CUSTOMER - OBLIGATIONS AND CURES ......................................... ............................... .12 - 6.1 R T S ....................................................................................................................................I.....................12- 6.2 CasTomm ............................................................................................................... ............................... -13 - 7 FEES AND PAYMENT .» .............................................................................................. ............................... .13- 8 TERMS AND CONDITIONS SPECIFIC T O THIS SOW .............. .. ............... „ ........................ .. ...... .. ... .. -13 - 9 ACKNOWLEDGEMENT AND ACCEPTANCE ......................................................... ............................... -14 - 9.1 AcKNowLEDGEMENT ............................................................................................... ............................... -14- 9.2 Acc= AHCE ............................................................................................................ ............................... -14- EXHIBITA .............................................................................................................................. ............................... -15 - EXHIBITB ................................................................................................................................. ............................ -16 - EXHIBIT C. ................... .................................... ............................... -17 - ExecutiveOverview ......................................................................................................... ............................... -17 -