2009-027 Purchasing - Relational Technology Solutions Proposal and SOW for Orange Co-

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`lour iP Communications - Convergence Partner" Rely "Mm Technology Solutions CMM Voice Map ORANGE COUNTY's voice mail will be replaced by an Avaya Communication Manager Messaging (CMM). RTS will provide integration with the upgraded Communication Manager platform. RTS will install a new user mailbox account as required. RTS will also configure any automated attendants to be needed by the COUNTY departments. RTS will provide administration training to COUNTY staff members as a part of this implementation. Site -by -Site retails (Voice Implementation) Phase 1A - PUmNisig.• RTS will Install a G430 gateway and 1 UPS. This gateway will be the single point of Integration with the COUNTY'S existing Norte( Option 61 C. The integration will be configured as two (2) PRI "tie- lines" designed to cant' inter- system traffic as needed during the phased voice transition. Phase 1B- OffbeBkuliffirg.• RTS will install a S851 0/G450 CM 5.X with 716 Station RTU. One (1) AES Server for integration to two (2) Contact Center Express Servers. One UPS back -up system will also be installed at this location to support all listed Hardware. RTS will implement Communication Manager Messaging (CMM) on the S8510 server at this site to serve all voice mail needs throughout the County. This location will serve as the future core of the enterprise. 2 PRI Trunks will be run out of this location once the Nortel at the purchasing location has been terminated. RTS will Install 5 IP End Points and 9 analog at this location. Orange County will install the remaining 80 IP Endpoints. Phass2 -LAV .• RTS will Install a G430 gateway and 1 UPS. RTS will Install 0 IP End Points and 3 analog at this location. Orange County will install the remaining 14 IP Endpoints. Phase 3 —H kkrogg/i Commons: RTS will Install a S8510 LSP / G450 gateway and 1 UPS. RTS will install 0 IP End Points and 17 analog at this location. Orange County will install the remaining 200 IP Endpoints. One (1) T1 will also be installed at this location. Phase 4— Lk* Center RTS will install a G430 gateway and 1 UPS. RTS will install 40 IP End Points and 4 analog at this location. Orange County will install the remaining 0 IP Endpoints. Phase r E/e� RTS will install a G430 gateway and 1 UPS. RTS will install 0 iP End' Points and 5 analog at this location. Orange County will Install the remaining 8 IP Endpoints. Phase B- W ftd• RTS will install a S8300LSP /G450 gateway and 1 UPS. RTS will install 93 IP End Points and 1 i analog at this location. Orange County will install the remaining 0 IP Endpoints. -19- This document Is proprietary and confidential to Relational Technology Solutions. Unauthorized distribution is prohibited.