2009-027 Purchasing - Relational Technology Solutions Proposal and SOW for Orange Co-

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"Your IP Communications - Convergence Partner" Relational Technology SokAons equipment during the transition. (Customer agreed to assist with disposing the equipment if we choose to donate it after the installation). ORANGE COUNTY "cutover" to the new system will be accomplished with a phased approach by physical location. The "cutovers" will be accomplished afterhours by the COUNTY's existing telecom provider and RTS will only provide testing and support of these cuts. Coordination of the movement of the existing DID's to the new Avaya connected PRI's will be the responsibility of ORANGE COUNTY. ORANGE COUNTY is responsible for providing all cabling for these task and insuring that feature capabilities of the new hardware support the capabilities needed by ORANGE COUNTY (COUNTY). RTS will also provide labor for the Installation of the Contact Center Express server(s) (CCE). RTS will install Avaya Soft Console for operator console use on two (2) ORANGE COUNTY provided PC's. RTS will install all required RFA licenses for the described products as well as final product registration with Avaya Global Services for the purposes of warranty and ongoing maintenance support. RTS will provide a standard CDR link via an Ethernet IP connection for the purposes of connecting to the COUNTY'S INFOTEX Call Accounting System. The COUNTY will be responsible for providing compatible call accounting hardware and software for this purpose. RTS will provide administrator training to COUNTY staff members for the basic ongoing operation of the ACM system. ORANGE COUNTY will provide labor to set and test new IP telephone sets at all sites as indicated below. RTS will provide technical training and coordination to assist in the installation of IP telephone sets. RTS will be responsible for the installation of all TDM (analog and digital) telephone sets. Customer Installed IP Phones will be based on the following understanding: • Customer will add station in Avaya Communication Manager (ACM) software. This assigns the extension number, phone features, and restrictions. • Customer will provide all logistics to locate telephone set to the Installation location, remove packaging, assemble, place, properly connect, and acquire new firmware, login, and test the IP station. • Customer will print, cut, and place phone label (if needed). • Customer will provide all troubleshooting and any reconfigurations needed for individual stations. • RTS will provide initial training required to accomplish these tasks, assist in the first installation. -18- This document is proprietary and confldentlal to Relational Technology Solutions. Unauthorized distribution is prohibited.