2009-027 Purchasing - Relational Technology Solutions Proposal and SOW for Orange Co-

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"Your IP Communications - Convergence Partner" Relational Technology Solutions conformance in writing within ten (10) days from the date RTS completes the Services, then RTS will, at its option, either (1) re- perform the Services at no additional charge to Customer, or (ii) refund the portion of the fees paid by Customer for the affected Services. This remedy will be Customer's sole and exclusive remedy and In lieu of any other rights or remedies Customer may have against RTS with respect to the non- conformance of the Services. If Customer does not notify RTS of any material non - conformity within the ten (10) day period, Customer will be deemed to have accepted the Services. 6.2 Customer If the Customer fails to meet its cooperation obligations under this SOW or as otherwise provided in the Customer's commercial agreement with RTS, RTS may delay or suspend its delivery of Products or performance of Services relating to Customer's failure and charge Customer for resulting reasonable out -of- pocket expenses. If the failure continues for thirty (30) days following RTS's written request to Customer to meet these obligations, in addition to the remedies above RTS may treat the order as if Customer cancelled the order after delivery. Costs incurred by RTS due to non - performance by Customer or Customer's vendors) may result In additional charges, which RTS will Identify in writing for Customer. 7 Fees and Payment The fees for performing Services described in this SOW will be payable as set forth In RTS Sales Order Quote number ORD- 22047- XWW7HF. 8 Terms and Conditions Specific to this SOW This Scope of Work ( "SOW") Is entered into as of July 23, 2009 (the "Effective Date ") by and between Orange County, North Carolina (Customer) and Relational Technology Services, Inc. dba Relational Technology Solutions ("RTS "), for the services described herein (the "Services "). This SOW is Issued pursuant to the Master Sales and Professional Services Agreement dated June 3, 2009 ( "Master Agreement") and/or the RTS sales quote number ORD- 22047- XWW7HF ( "Quote"), between RTS and Customer and the terms and conditions of such Master Agreement and/or Quote are hereby Incorporated. in the event of a conflict between this SOW, the Quote, and the Master Agreement, the order of precedence will be (1) the Master Agreement, (2) the Quote, and (3) the SOW. The Information in this SOW shall be considered confidential, protected and trade secret material not to be disclosed outside of RTS or Customer and shall not be duplicated, used or disclosed in whole or in part for any purpose other than to evaluate the work to be performed by RTS. -13- This document is proprietary and confidential to Relational Technology Solutions. Unauthorized distribution is prohibited.