2009-027 Purchasing - Relational Technology Solutions Proposal and SOW for Orange Co-

Browse Search

"Your IP Communications - Convergence Partner" Relational Technology Solutions Call, Hold a Call, Transfer a Call, Conference a Call, Drop a Conference Call, Send Calls, Speed Dial programming & Use, Access Voice Mail, Configure the Voice Mailbox, and Get Voice Mail Messages. Duration varies, based on system type, but should not last more than one (1) hour. Class size is limited to fifteen (15). • RTS and Orange County will work together to set up the training room(s) RTS will be using the phones that are ordered as a part of the project for training? The final installed locations will received formal training prior to their installation date to avoid running out of training phones. • Additional, site specific training, if needed. (Training will be conducted in accordance with the formal RFP response) 5.4.2 Administrator Instructor Led Knowledge Transfer for the Administrator: • Instructor -led classes are conducted Monday through Friday, 8:00 am to 5:00 pm local time, excluding, designated holidays. Class time Is available for a minimum of four hours. Additional training is available in four -hour blocks. Multiple trips will constitute multiple blocks of hours. ■ The Customer's Administrators) will be trained on the following, as applicable to the installed equipment and the outlined Statement of Work: Access the System(s); Change User Configurations specific to Name, Location, Permissions, and Passwords; Lists information specific to Stations, Mailboxes, Permissions, Trunks, Call Routes, and Facilities Utilization. It is anticipated that this will take eight (8) hours, and is limited to three (3) seats. Additional charges will apply if additional seats are desired. Application knowledge transfer (example - Avaya Site Administration), unless otherwise stated In the Statement of Work, Is considered billable, and additional charges will apply. 5.5 Deployment 5.5.1 Cutover in general: • Cutover €s the activation of network dial tone. Cutover activities consist of turning down the old system (if appropriate) and activating the new system (i.e. cutting over the old facilities from switch to switch). Any non - cutover activities (e.g. station installation, software translations, testing T1s, etc.) will incur incremental charges if performed outside of business day hours, unless otherwise specified In this document. • Non - disruptive cutover activities will be completed between 8:00 am and 5:00 pm, local time; Monday through Friday, excluding RTS designated holidays. Any work performed Out of Hours, and not been previously identified in this Scope of Work as Out of Hours work (5:00 pm and 8:00 am Monday through Friday, and /or all day Saturday, Sunday, and designated holidays) will incur incremental premium charges. -11- This document is proprietary and confidential to Relational Technology Solutions. Unauthorized distribution is prohibited.