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7 <br />A citizen may file a written or verbal complaint regarding the Consolidated Plan, its <br />amendments, Annual Performance Report. In addition, a resident beneficiary of County <br />administered housing and community development programs may file a written or verbal <br />complaint to the County Housing and Community Development Department. Within five (5) <br />working days the Department shall respond in writing to the complaint. <br />If the complainant is dissatisfied with the response, he or she can appeal in writing to the Orange <br />County Manager. The County Manager has ten (10) working days to respond in writing to the <br />complaint. The decision of the County Manager shall be final. <br />ACCESS TO RECORDS <br />The County shall provide full public access to program information and will make good faith <br />efforts to keep citizens informed, consistent with the rights of privacy and obligations of <br />confidentiality. <br />Program files regarding program utilization and are located in the office of Orange County <br />Housing and Comity Development office and are available upon request. Further, copies of the <br />Consolidated Plan are kept in each Public Library in the county and will be made available on <br />governmental web sites as technologically possible. <br />EFFECTIVE DATE <br />This plan was adopted on December 7, 2009 and supersedes all previously written Citizen <br />Participation Plans. The Board of Commissioners must approve all future amendments to this <br />plan. <br />CDBG Grant Numbers: OS-C-1454; 07-C-1668 <br />