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(2) performing reasonable and diligent routine efforts to collect and secure <br />voluntary payments from primary and secondary payors and patients or <br />other entities, (as EMS~MC deems appropriate); <br />(3) issuing patient statements for all unpaid balances; <br />(4) If EMS/MC has not filed patient insurance claim; established a <br />voluntary payment plan, or an appeal of the insurance claim is not pending, <br />within 120 days of receipt of account EMS/MC shall refer the account back <br />to the Client for appropriate collection (EMS/MC will not receive any <br />compensation for these accounts); <br />(5) Billing accounts with outstanding balances to patients after the <br />insurance and/or third party payor has determined benefits due; <br />(6)Sending follow-up bills, except as to those accounts on which an <br />insurance carrier or third-party payor has accepted responsibility to pay; <br />and <br />(7) Billing all uninsured patients directly, once Client has submitted all <br />necessary information. <br />b. MONTHLY REPORTS - EMS~MC will provide monthly financial deposit <br />reports ("Report") to the Client within 10 business days of the last business day of <br />the month. The Client will reconcile the daily ACH deposit reports with the <br />monthly financial deposit reports to ensure funds are accurately collected and <br />recorded. The REPORT will include both monthly and year-to-date billing and <br />collection summary, check register report and deposit tickets. EMS/MC shall <br />provide appropriate storage and data back-up for all records pertaining to Client's <br />bills and collections hereunder, accessible to Client during reasonable business <br />hours. EMS~MC will provide a weekly list along with proper documentation of <br />accounts that require a refund. Client will ensure that all accounts requiring a <br />refund receive a refund in a timely basis. <br />c. RECORDS RETENTION - EMS~MC shall maintain records of all services <br />performed and records of all financial transactions. EMS~MC shall retain all <br />financial records not tendered or returned to Client on any termination hereof for at <br />least ten (10) years, and retain all Medicare and Medicaid records for ten (10) <br />2 <br />