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Interaction Data Servers for Multimedia, Voice & Presence, and View <br />Email Media Store <br /> <br />2.1 Fees and Expenses. <br />Contact Center Express (CCE) Implementation <br />CCE Desktop (first 10 workstations) $4,834.00 <br />CCE Email $3,076.00 <br />CCE Chat $3,076.00 <br />CCE Standard Reports $3,076.00 <br />CCE Server Install and Configuration on staged hardware and O/S $4,394.00 <br />Services Subtotal $18,456.00 <br />Nine months business-day support following the 90-day warranty period $1,808.00 <br />Travel (Raleigh, NC Area) $1,750.00 <br />Training (See Section 3.2 for Details) $3,000.00 <br />Total $25,014.00 <br />Optional Items <br />Year two business-day support $2,410.00 <br />2.2 Payment Terms. <br />• 50% of the total fees upon execution of the Statement of Work; balance upon project completion <br />• Fees do not include applicable taxes <br />• Fees quoted for customized application software are based upon RTS current understanding of <br />Client's applications. Design details will be more fully described in a Solution Design Document. If the <br />actual design details result in materially different requirements, RTS reserves the right to submit <br />modified fees for approval prior to commencement of the Services. <br />• If the Services are placed on hold by Client following the project kick-off meeting, a restart fee of five <br />percent (5%) of the Software Fees Subtotal will be assessed when the project is re-scheduled and <br />resumed. <br />3.1 Project Implementation. Upon execution of this Statement of Work, RTS will schedule akick-off meeting <br />with Client's personnel to establish project milestones and assign responsibilities. The assigned RTS <br />project manager will be responsible for scheduling and coordinating milestones with Client personnel. A <br />Solution Design Document will be mutually developed by RTS and Client based upon the initial kick-off <br />meeting, and will include, without limitation, the foregoing information, a description of the development <br />process, development phases, and any additional solution design details. The Solution Design Document <br />will be signed by both parties prior to commencement of the Services by RTS. <br />3.2 Installation and Training. RTS will install and configure all server components required by the solution as <br />well as up to ten (10) workstation implementations of the CCE Desktop. <br />After RTS completes testing, the application is released to Client for acceptance testing. Client is required <br />to complete acceptance testing prior to the launch of the application. <br />RTS will provide four (4) hours of Administrator training. Training covers administration of the application <br />solution. <br />Statement of Work No. ORD-23171-EA2E50 6/23/09-/v-1.0 <br />Relational Technology Solutions "RTS" -Proprietary <br />3 <br />