2009-069 Purchasing - Relational Technology Solutions for a RFP Award for telephone system replacement

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"Your IP Communications -Convergence Partner" Relartianal Tec~`ndogy solutions Specific to this Scope of Work, the following actions will occur as part of the cutover process: ^ Cutover will occur at a time mutually agreed upon time by the Customer and RTS. • Disruptive cutover activities will be performed after hours. • , RTS will assure health of all hardware and services involved in the Scope of Work before commencing work, identifying and recording all alarms and errors. If any alarms and/or errors exist, a "go / no go" termination will be made. • Non-disruptive tasks shall be performed during business hours, unless specifically stated otherwise in this document. • On Site Technician connects ports to distribution system. • On Site Technician connects ports to Local Exchange Carrier (LEC) and the Inter-Exchange (IXC) Trunks • On Site Technician places & initializes Phones • On Site Technician makes test calls, intra-system, inter-system, and to the Public Switched Telephone Network (PSTN) ^ Test "9, 911" and "911" ^ Status the health of the system and resolve or account for any errors or alarms that exist on the system, to the satisfaction of the Customer. • Installation is considered complete. 5.5.2 First Day of Business RTS will: ^ Provide an on-site Technician to resolve any physical problems resulting from this project. Activities are performed during business hours, Monday through Friday; excluding designated holidays. The staffing period for this resource is 8 hours. ^ Perform Final Registration with Avaya 5.6 Solution Assurance After installation is complete, the installed system will be tested with the Customer present. If the system is installed in good working order, In accordance with the applicable documentation, the system will be deemed In-Service, and the Customer will sign RTS' Acceptance Document. After the In-Service date, service work is warranted for a period of 30 calendar days. 6 RTS and Customer -Obligations and Cures 6.1 RTS RTS warrants that the Services will materially conform to the specifications set forth in this SOW upon completion thereof. If RTS fails to provide the Services as warranted and Customer notifies RTS of such non- -12- This document is proprietary and confidential to Relational Technology Solutions. Unauthorized distribution is prohibited.