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"Your IP Communications -Convergence Partner" <br />~~~~ <br />Technology Solutions <br />• ARS dialed strings, including: <br />o Emergency: three dialed digits (for example, 911) <br />o Local: 2 to 10 dialed digits (for example, 2xx-xxxx or 2xx-xxx-xxxx) <br />o Long distance: 11 dialed digits (for example, 1+xxx-xxx-xxxx) <br />o International: maximum of 18 dialed digits <br />Note: Any changes requested by Customer after the software download may result in additional charges. <br />5.3.3 Software Programming for IP Interface Boards <br />RTS will: <br />^ Input the translations for the IP interface board configuration, into the server. The IP interface board <br />configuration will require matching settings on the Ethemet switch in which the boards terminate. <br />^ Make the physical connection to Customer's LAN and program the IP address provided by Customer, <br />once the corresponding settings have been verified by Customer on the terminating Ethernet switch. <br />• Provide feature access codes to Customer. Customer will be able to access switch administration via the <br />administrator's PC. <br />5.3.4 Network Region Design Implementation <br />RTS will implement, test and validate the network region design based on the following Customer <br />requirements: <br />• Available bandwidth between regions <br />^ Estimated call volumes between regions <br />• QoS policy, as defined by Customer <br />• Failover/DR practices and policies <br />^ Complete IP address scheme provided by Customer <br />^ VLAN settings <br />^ Port speed/duplex settings <br />Although the network region configuration will be defined at the Communication Manager server, it will affect <br />all IP phones, gateways and devices that register to the Communication Manager server. <br />5.4 Knowledge Transfer <br />5.4.1 End Users <br />Instructor Led Knowledge Transfer for End Users: <br />• Instructor-led classes are conducted Monday through Friday, 8:00 am to 5:00 pm local time, excluding, <br />designated holidays. Class time is available for a minimum of four hours. Additional training is available <br />in four-hour blocks. Multiple trips will constitute multiple blocks of hours. <br />• The Customer's End Users will be familiarized on the following, as applicable to the installed equipment <br />and the outlined Statement of Work: Set Volume Control, Set Speakerphone, Answer a Call, Make a <br />-10- <br />This document is proprietary and confidential to Relational Technology Solutions. <br />Unauthorized distribution is prohibited. <br />