2009-069 Purchasing - Relational Technology Solutions for a RFP Award for telephone system replacement

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"Your IP Communications -Convergence Partner" R~la~tlOrtal Tectnology Sokrtions 5.1.4 Network Assessment A Voice Readiness Discovery is not included as part of this project. The Customer will either sign an Avaya Network Assessment Waiver, or will secure a network assessment to document the readiness of the network to support the proposed solution. RTS will use the previous Embarq Network Assessments as a baseline. (See "Statement of Network Performance Responsibility" in Exhibit C) for details. Orange County will be required to sign the Network Assessment Waiver form to move forward with Avaya Maintenance Support. This waiver confirms that the Orange County Network meets minimum compatibility standards. 5.1.5 Site Readiness Decision NOTE: Customer will receive a list of deficiencies, if any, and will be informed of the RTS site-readiness decision (go/no go). 5.2 Pre-Installation 5.2.1 Existing Product -Firmware Updating For re-used existing equipment, RTS will perform a Firmware Vintage Discovery: ^ Any cards requiring updating or replacement will be identified. ^ Unless otherwise stated in this Scope of Work, the Customer is responsible for assuring that all cards are current on their firmware updates. ^ When updates are required, and RTS has been retained to perform the updates: • Where possible, firmware updates will be performed in a no-disruptive manner. • All no-disruptive updates will be performed during business hours.. • -All disruptive updates will be performed out-of-hours, on a schedule coordinated with the C- SPOC. • A final report showing firmware of all cards will be generated 5.2.2 IP Addresses and Current System Information RTS and the Customer will jointly perform the following: ^ All IP Addresses for all equipment involved in the project will be identified by the Customer. ^ The Customer and RTS will review the report identifying all IP Addresses for all equipment involved in the project, and will jointly agree to its acceptance. ^ The Customer will provide RTS with the new IP Address information for all equipment associated with this project, including, but not limited to, IP Address, Subnet Mask, Default Gateway, VLAN, and DNS. ^ The customer will provide network diagrams to assist RTS Programmers and Engineers in determining all required TCP/IP addresses. ^ The Customer will be responsible for making all required changes to their Ethernet network equipment. -8- This document is proprietary and confidential to Relational Technology Solutions. Unauthorized distribution is prohibited.