2009-069 Purchasing - Relational Technology Solutions for a RFP Award for telephone system replacement

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5.4.1 End Users ...................................................................................... ................................................. . 10 - - 11 - 5.4.2 Administrator ................................................................................ ................................................. ....... - 11 - 5 DEPLOYMENT ......................................................................................... 5 .......................................... . 5.5.1 Cutover .......................................................................................... .................................................- 11 - 5.5.2 First Day of Business .................................................................... ................................................. - 12 - 5.6 SOLUTION ASSURANCE .......................................................................... .................................................. - 12 - 6 RTS AND CUSTOMER -OBLIGATIONS AND CURES ...................... .................................................. . 12 - -12- 6.1 RTS ....................................................................................................... .................................................. 6.2 CUSTOMER ............................................................................................ .................................................. - 13 - 7 FEES AND PAYMENT .............................................................................. .................................................. . 13 - 8 TERMS AND CONDITIONS SPECIFIC TO THIS SOW ...................... .................................................. . 13 - 9 ACKNOWLEDGEMENT AND ACCEPTANCE ...................................... .................................................. . 14 - - 14 - 9.1 ACKNOWLEDGEMENT ............................................................................ .................................................. - 14 - 9.2 ACCEPTANCE ......................................................................................... .................................................. EXHIBIT A ........................................................................................................... .................................................. . 15 - EXHIBIT B .......................................................................................................... ................................................... . 16 - EXHIBIT C .......................................................................................................... ................................................... . 17 - Executive Overview ..................................................................................... ................................................... - 17 -