2009-069 Purchasing - Relational Technology Solutions for a RFP Award for telephone system replacement

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ct Table of Contents 1 PROJECT OVERVIEW ................................................................................................................................. -1 - 1.1 OVERVIEW ................................................................................................................................................. - 1 - 1.2 LOCATIONS INVOLVED .............................................................................................................................. - 1 - 1.2.1 Location l -Office Core -Hillsborough, North Carolina ............................................................. - 1 - 1.2.2 Location 2 -Library -Hillsborough, North Carolina .................................................................... - 1 - I.2.3 .Location 3 -Hillsborough Commons -Hillsborough, North Carolina ......................................... - 2 - 1.2.4 Location 4 -Link -Hillsborough, North Carolina ......................................................................... - 2 - 1.2.5 Location S -Elections -Hillsborough, North Carolina ................................................................. - 2 - I.2.6 Location 6 - Whitted -Hillsborough, North Carolina ................................................................... - 2 - 1.2.7 Location 7 -Carr -Hillsborough, North Carolina ......................................................................... - 2 - I.2.8 Location 8 - CO5C -Hillsborough, North Carolina ...................................................................... - 3 - 1.2.9 Location 9 -Sawyer -Hillsborough, North Carolina .................................................................... - 3 - I.2.10 Location ID -OPT PW -Hillsborough, North Carolina ................................................................ - 3 - 1.2.11 Location 11 - CS Annex -Hillsborough, North Carolina .............................................................. - 3 - 1.2.12 Location l2 -Gateway -Hillsborough, North Carolina ................................................................ - 3 - 1.2.13 Location l3 -Jail -Hillsborough, North Carolina ........................................................................ - 4 - 1.2.14 Location l4-Justice -Hillsborough, North Carolina ..................:................................................ - 4 - I.2.15 Location 15 -Purchasing -Hillsborough, North Carolina ........................................................... - 4 - 2 PROJECT MANAGEMENT .......................................................................................................................... . 4 - 2.1 RTS SINGLE POINT OFCONTACT ............................................................................................................... - 4 - 2.2 CU STOMER SINGLE POINT OF CONTACT .................................................................................................... - 5 - 2.2.1 Permits and Licenses ....................................................................................................................... - 5 - 2.2.2 Secured Storage Area artd Receiving Equipment ........................................................................... - 5 - 2.2.3 Third Party Vendor Equipment ....................................................................................................... - 5 - 2.2.4 Site Access ........................................................................................................................................ - S - 2.2.5 Unencumbered Access ..................................................................................................................... - 5 - 2.2.6 Run Sheet ......................................................................................................................................... - S - 2.2.7 INADS Lines .................................................................................................................................... - 6 - 3 CHANGE CONTROL PROCEDURE .......................................................................................................... . 6 - 4 STANDARD SERVICE HOURS .................................................................................................................. . 6 - 5 DESCRIPTION OF DELIVERABLES ......................................................................................................... . 7 - S.1 PR EPARATION ............................................................................................................................................ - ~ - S.l.l Pre-Implementation Design Conference ......................................................................................... - 7 - 5.1.2 Site Survey (For Servers, Gateways, Messaging, Platform Migrations and Hardware /Software Upgrades) ......................................................................................................................................................... - 7 - 5.1.3 Customer IT Cable Infrastructure .................................................................................................. - 7 - 5.1.4 Network Assessment ......................................................................................................................... - 8 - 5.1.5 Site Readiness Decision ................................................................................................................... - 8 - 5.2 PRE-INSTALLATION ................................................................................................................................... - 8 - 5.2.1 Existing Product -Firmware Updating ........................................................................................... - 8 - 5.2.2 IP Addresses and Current System Information .............................................................................. - 8 - 5.2.3 Registration and Staging ................................................................................................................. - 9 - 5.3 PRODUCT PREPARATION ............................................................................................................................ - 9 - 5.3.1 Hardware Installation ...................................................................................................................... - 9 - 5.3.2 System Software and Network Translations ................................................................................... - 9 - 5.3.3 Software Programming for IP Interface Boards .......................................................................... - 10 - 5.3.4 Network Region Design Implementation ...................................................................................... - 10 - S.4 KNOWLEDGE TRANSFER .......................................................................................................................... - lO -