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5 <br />the Jail. This nurse may use professional discretion in choosing how to respond to <br />each call, whether to communicate by telephone with a Jail officer to resolve the matter, <br />or in rare cases, to return on-site to the Jail. While serving in an on-call capacity, <br />however, SHP employees will not be required to return to the Jail to address any <br />specific inmate complaint or problem nor will Jail officers be required to contact SHP's <br />medical staff for on-call telephone assistance prior to seeking immediate medical <br />attention for any inmate observed in apparent distress or whose condition may <br />otherwise warrant emergency medical care. <br />2.2 Licensure, Certification and Registration of Personnel All personnel <br />provided or made available by SHP to render services hereunder shall be licensed, <br />certified or registered, as appropriate, in their respective areas of expertise as required <br />by applicable North Carolina law. In the event personnel made available or provided by <br />SHP are unlicensed or have licenses in a state of suspension or revocation, whether <br />such license status is known or unknown to SHP, SHP shall fully defend, indemnify, <br />and hold County harmless from any and all demands, suits, or claims for damages <br />including any costs and fees associated with or made in relation to such license status. <br />2.3 County's Satisfaction with Health Care Personnel If County becomes <br />dissatisfied with any health care personnel provided by SHP hereunder, or by any <br />independent contractor, subcontractors or assignee, SHP, in recognition of the sensitive <br />nature of correctional services, shall, following receipt of written notice from County of <br />the grounds for such dissatisfaction and in consideration of the reasons therefor, <br />exercise its best efforts to resolve the problem. If the problem is not resolved <br />satisfactorily to County, SHP shall remove or shall cause any independent contractor, <br />subcontractor, or assignee to remove the individual about whom County has expressed <br />dissatisfaction. Should removal of an individual become necessary, SHP will be <br />allowed reasonable time, prior to removal, to find an acceptable replacement, without <br />penalty or any prejudice to the interests of SHP. <br />2.4 Use of Inmates in the Provision of Health Care Services Inmates shall <br />not be employed or otherwise engaged by either SHP or County in the direct rendering <br />of any health care services. <br />2.5 Subcontracting and Delegation. In order to discharge its obligations <br />hereunder, SHP will engage certain health care professionals as independent <br />contractors rather than as employees. County consents to such subcontracting or <br />delegation. As the relationship between SHP and these health care professionals will <br />be that of independent contractor, SHP will not be considered or deemed to be <br />engaged in the practice of medicine or other professions practiced by these <br />professionals. SHP will not exercise control over the manner or means by which these <br />independent contractors perform their professional medical duties. However, SHP shall <br />exercise administrative supervision over such professionals necessary to insure the <br />strict fulfillment of the obligations contained in this Agreement. For each agent and <br />