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27 <br /> We will evaluate the costs of technologies in terms of: <br /> i. hardware costs <br /> ii. software costs <br /> iii. maintenance costs <br /> iv. training costs <br /> v. support costs <br /> vi. training costs for users <br /> vii. training costs for IT support <br /> viii. supplies <br /> ix. data storage and management costs <br /> x. conversion costs <br /> xi. downtime costs <br /> xii. security costs <br /> xiii. data retention and backup costs <br /> xiv. network costs <br /> xv. costs of generating and analyzing reports <br /> We also work more closely with departments requesting funding to ensure they can <br /> clearly articulate benefits for technologies. These benefits should be verifiable costs <br /> and should be validated after the technology is in production. <br /> These benefits can include: <br /> i. Personnel savings — how many fewer human resources can be <br /> dedicated to the same tasks <br /> ii. New service offerings —what kind of new public services are available <br /> with technology? <br /> iii. Cost avoidance —what inevitable costs will be borne by not <br /> implementing technologies? <br /> iv. Public transparency—what kind of public access to public records is <br /> promoted with technology? <br /> v. Customer service volume — how many more citizens can be served? <br /> vi. Customer service responsiveness - how much quicker can we respond <br /> to citizen needs? <br /> vii. Customer service breadth — how can we provide new ways to provide <br /> customers service? <br /> viii. Statutory compliance —what legal parameters can now be satisfied with <br /> the use of the technology? <br /> ix. Information synergies —what public benefits can be gained through <br /> information sharing across departments? <br />