Orange County NC Website
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18 <br /> County Website <br /> Orange County's current website is currently undergoing a major transition. The <br /> original mid 90's design originally intended to accommodate a modest amount of <br /> content. Over time, the amount of web content increased dramatically, now <br /> including over 17,000 files and 2.2 Gigabytes of data. <br /> With this increase in content and services, the design not evolved. The site is in the <br /> final stages of providing some level of accessibility to non-English speakers or the <br /> disabled. Additionally, changes have been made to provide powerful search <br /> mechanisms for helping the public locate information easily and find related <br /> services. <br /> The site has been updated to largely eliminate individual departmental webpage <br /> design, which had historically confounded attempt to portray Orange County as a <br /> holistic set of public services. As the web information has grown in volume and <br /> sophistication, Orange County Information Technologies has worked with <br /> departments to evolve the website to accommodate this growth, resulting in <br /> significant opportunities for advancing customer satisfaction. <br /> OCIT STRATEGIC REQUIREMENTS <br /> Operations Support <br /> In order to increase overall system reliability, OCIT should strengthen the <br /> operations area, in the following areas: <br /> • Continued improvements to detailed metrics of support activities, <br /> including tracking of uptime for critical services <br /> • Continuously improved resolution times to issues <br /> • Evolving controls on the use of desktop computers, so as to prevent <br /> security exploits. These controls include the demotion of user <br /> accounts from admin privileges, periodic audits of desktop-resident <br /> applications and global patch management. <br /> • Continued use of email filters for reduction of spam without <br /> eliminating legitimate public inquiry <br /> • Tracking the results of initiatives designed to prevent maintenance <br /> issues, to gauge their effectiveness. <br /> Application Development <br /> The IT organization should continue its evolution from in-house application <br /> development to managing the evaluation and implementation of third party <br /> solutions. These commercial offerings, sometimes known as Commercial Off the <br /> Shelf (COTS) programs are mature, fully featured and offer strong vendor <br /> support. <br />