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S <br />V. Identif cation of Red Flags. In order to identify relevant Red Flags, the County <br />considers the types of accounts that it offers and maintains, the methods it <br />rovides to o en its accounts, the methods it provides to access its accounts, and <br />p p <br />its previous experiences with Identity Theft. All County employees responsible <br />for or involved in the process of opening a covered account, restoring a covered <br />account or acce ting payment for a covered account shall check for red flags as <br />p <br />indicators of possible identity theft and such red flags include, but are not limited <br />to: <br />A. Notifications and warnings from Credit Reporting Agencies Red Flags <br />Report of fraud accompanying a credit report; <br />2. Notice or report from a credit agency of a credit freeze on a customer or <br />applicant; <br />3. Notice or report from a credit agency of an active duty alert far an <br />applicant; and <br />4. Indication from a credit report of activity that is inconsistent with a <br />customer's usual pattern ar activity. <br />S. Checks returned marked "Refer to Nlaker." <br />B. Suspicious Documents Red Flags <br />1, Identification document or card that appears to be forged, altered or <br />inauthentic; <br />2. Identification document or card on which a person's photograph or <br />physical description is not consistent with the person presenting the <br />document; <br />3 . Other document with information that is not consistent with existing <br />customer information such as if a person's signature an a check appears <br />forged}; and <br />4. Application for service that appears to have been altered or forged. <br />C. Suspicious Personal Identifying Information Red Flags <br />1. Identifying information presented that is inconsistent with other <br />infornaatian the customer provides example: inconsistent birth dates}; <br />Z. Identifying information presented that is inconsistent with other sources <br />of information afar instance, an address not matching an address on a <br />credit report}; <br />3. Identifying information presented that is the same as information shown <br />on other applications that were found to be fraudulent; <br />4. Identifying inforncaation presented that is consistent with fraudulent <br />activity such as an invalid phone number or fictitious billing address}; <br />5: Social security number presented that is the same as one given by <br />another customer; <br />Draft <br />Identity Thef Prevention Program Policy <br />Page3of8 <br />