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COUNTY OF ORANGE <br />DEPARTMENT OF PURCHASING & CENTRAL SERVICES <br />132 EAST KING STREET <br />P.O. BOX 8181 <br />HILLSBOROUGH, NC 27278 <br />It is the intention of the Orange County DSS to obtain training services for <br />Electronic Benefits Transfer clients. <br />The specifications listed below are intended to describe Orange County's needs. <br />Please answer "Y" for "yes" and "N" for "no" to the questions listed below as to <br />whether minimum specifications are met. Slight deviations may be accepted. <br />Please use the space provided to the right to list any and/or all variances to the <br />specifications. <br />ITEM DESCRIPTION YES NO VARIANCE <br />ITEMS TO BE DONE BY CONTRACTOR <br />1 At least two appointment notices will be sent to each Food X <br /> Stamp case. The first will be mailed 20 days prior to actual <br /> training date. The second notice will be mailed 10 days prior <br /> to actual training date (Board will award January 18, 1998) <br />2 Follow up appointment letter for no shows (2x) X <br />3 On-site card issuance I Drop Ship Card Issuance X <br />4 Personal P!N selection training X <br />5 Hands-on training 8 practice sections X <br />6 Distribution of bulk training materials X <br />7 Off site contractor support staff: X <br /> One training manager, one assistant manager, three training <br /> coordinators, one technical support position <br />8 On site contractor classroom staff: X <br /> one trainer, two card issuers, one recepiionist/appointment <br /> scheduler <br />9 Facilities: )( <br /> Technical equipment set-up. <br />10 Vendor should be knowledgeable in North Carolina Food X <br /> Stamp Policy and EBET policy and technology (see attached <br /> reference form) <br />11 Train 100% of all on-going Food Stamp case loads providing X 100% schedules and <br /> on-hands training and practice sessions using PIN and POS 100% offered <br /> machines. At present there is approximately 1500 cases. training <br />12 There wilt be training for special populations. X <br />13 The vendor will provide Orange county with written training X This material <br /> material to be distributed to each benefit recipient. All provided to the <br /> benefit recipient training materials should be produced at a County by NCDHHS <br /> 5'" grade reading level in both English and Spanish versions. <br />14 Two POS machines per training site, phone for X One POS and two <br /> Demonstrating the ARU customer assistance, EBT posters, PIN selection <br /> TV, VCR ~ stand, card encryption equipment for PIN devices per training <br /> selection. site <br />