Agenda - 01-19-1999 - 8d - Laserfiche WebLink

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ORANGE COUNTY INFORMATION TECHNOLOGY COMMITTEE COMPILATION OF COMMENTS REGARDING TRI-MET SUPPORT AGREEMENT January 1999 The following a-mail message was circulated to the IT Committee, with comments from individual IT Committee members noted below: To ITC Members - We would like to go to the Board on January 19th to ask approval of a contract with a tech support firm, Tri-Met, to provide PC and printer helpdesk and installation support as needed between now and June. The contract would be for 200 hours, a limit of $1 S, 000, and we have the funds in our operating budget already, not in the IT Plan. We have worked with this company in the past, they are in RTP, and have had good experience with them. They have recently assisted us with installation of the latest batch of PCs and we will continue to periodically need their help. When we asked for a new position last budget cycle, the Board instructed that we outsource instead, and this is consistent with that direction. We'd like to have your feedback or. this and expressions of support would be appreciated. Of course, if you have concerns or questions please air them here too. Just send to the list. Thanks! Dick This sounds good to me, especially using a company that you've already dealt with and that is near by. Doug Noell Chapel Hill-Carrboro City Schools -------------------------------- I would support approval of the contract. Don Smith UNC-CH -------------------------------- 75$/hour is a pretty good rate for support, if you are satisfied with the quality. (Lockheed Martin will not bid on contracts less than 1 million, so I don't have a conflict of interest!). Do you pay for travel time from their site to yours, or just from one Orange site to another? I support this expenditure. (Reply from DT: We don't pay travel or any other expenses with Tri-Met) Tony Rall Lockheed-Martin -------------------------------- Dick, Ilend my support to that the others have already voiced. Joel Dunn UNC-CH